Client Feedback Questionnaire
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1.
Who handled your case at David Gray Solicitors LLP
(Required.)
2.
Which office handled your case?
Newcastle
South Shields
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3.
What was your case about
(Required.)
Family Children Relationships
Elderly Care
Conveyancing
Wills, Probate, Trusts
Visas and Immigration
Courts, Police and Prisons
Mental Health
Inquests
Employment
Court of Protection
Motoring
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4.
Please tell us how you heard about David Gray Solicitors LLP
(Required.)
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5.
Why did you choose David Gray Solicitors LLP?
(Required.)
Recommendation by family or friend
Other recommendation
Reputation
Pricing
Location
Advertising
Online search engine
Other (please specify)
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6.
Did we give you information/advice that was easy to understand?
(Required.)
Very easy to understand
Fairly easy to understand
Fairly difficult to understand
Very difficult to understand
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7.
How well did we keep you up to date with progress?
(Required.)
Very well
Fairly well
Fairly poorly
Very poorly
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8.
Was the outcome of your case?
(Required.)
as we advised you
better than we advised you
not as good as we advised you
My case is not finished yet
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9.
How satisfied were you with the service you received from your solicitor's secretary/assistant?
(Required.)
Very Satisfied
Fairly Satisfied
Fairly Dissatisfied
Very Dissatisfied
N/A
Very Satisfied
Fairly Satisfied
Fairly Dissatisfied
Very Dissatisfied
N/A
Other (please specify)
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10.
How satisfied were you with our overall level of service?
(Required.)
Very satisfied
Fairly satisfied
Fairly dissatisfied
Very dissatisfied
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11.
Would you recommend us to your friends and family?
(Required.)
Certain to
Likely to
Unlikely to
Certain not to
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12.
How easy was it to find the office?
(Required.)
very easy
easy
neither easy nor difficult
difficult
very difficult
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13.
How would you rate the office facilities?
(Required.)
Poor
Satisfactory
Very good
Excellent
I have never visited the office
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14.
How could the facilities be improved?
(Required.)
15.
How would you rate our Reception/Receptionists?
Poor
Satisfactory
Very Good
Excellent
Poor
Satisfactory
Very Good
Excellent
Other (please specify)
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16.
How easy was it to find what you were looking for on our website?
(Required.)
very easy
easy
difficult
very difficult
I have never visited the website
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17.
Is there anything else that you would like us to help you with?
(Required.)
Family, Children and Relationships
Elderly Client Advice
Conveyancing and Property
Wills, Probate and Trusts
Visas, Immigration, Business Immigration
Criminal Law
Mental Health
Motoring Offences and Driving Offences
Court of Protection
Nothing
If you would like us to contact you, please give us some brief information and put your contact details in this box
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18.
Do you have further comments or suggestions that may help us to improve the service we provide? Is there anything we could do better?
(Required.)
19.
Please add your name & contact details so we can enter you for our £50 highstreetvouchers.com voucher prize draw.
