Credit Today / Aryza survey

Question Title

1. Which Sector do you work in (Required.)

Banking

Non banking Lending

Debt management and Insolvency

Debt Purchase

Telecoms and Utilities

Retail

Mail Order

Government

Other (please specify)

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2. In terms of the number of consumers seeking debt advice how do you think this will change over the next six months? (Required.)

More consumers seeking advice

Remain the same

Reduction in consumers seeking debt advice

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3. What can the debt advice sector do to improve the experience of a customer that is financially struggling? (Required.)

Telephone advice

Revised payment plans

Automation of advice via mobile (using Open Banking)

Automation of advice via PC (using Open Banking)

Online self help

Other (please specify)

Question Title

4. Do you think personal insolvencies will increase, decrease or stay roughly the same over the same period (six months) (Required.)

More consumers seeking advice

Remain the same

Fewer consumers seeking debt advice

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5. Briefly state what if any will be the main cause of insolvency in the UK over the next year (choose top three) (Required.)

Utility bills

Fuel prices

Personal loans

Mortgages

Credit cards

Phone bills

Local authority bills (council tax)

Cost of food/cost of living

Other (please specify)

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6. What is the single biggest factor that will impact the performance of the debt solution sector over the next 12 months?

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7. More specifically, what are the most effective ways to collect or manage debt in the short to medium term? Choose any or as many as relevant (rank 1 for most important and 9 for least important). (Required.)

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8. What do you think is the biggest challenge facing lenders over the next six months? (Required.)

Consumer affordability

Routine debt recovery

Inflation

Probability of default

Consumer lending appetite

New risk modules

FCA/Legal restrictions

Other (please specify)

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9. Do you think your lending levels will increase or decrease in that time? (Required.)

Increase

Stay the same

Decrease

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10. Why do you think this?

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11. What are your main concerns in the provision of credit in the next 6-12 months? Examples could be new lines of credit, automation, communication, regulation etc

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12. How important is real-time data, to better understand affordability? (Required.)

Very important

Quite Important

Not really important

Not important at all

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13. How important is real-time data, to better understand vulnerability? (Required.)

Very important

Quite Important

Not really important

Not important at all

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14. How important is open banking technology when interacting with consumers? (Required.)

Very important

Quite Important

Not really important

Not important at all

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15. Does your business use open banking to gather information about consumers? (Required.)

Yes

Partially

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16. What % of your customers use open banking to share information with you? (Required.)

& customers

100

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

17. Over the next six months, do you think that open banking as a mechanism for identifying consumer affordability will (Required.)

Increase

Decrease

Stay the same

Question Title

18. Please rank the following in terms of importance when using an automated credit granting system. (rank 1 for most important and 5 for least important). (Required.)

Credit Today / Aryza survey

Question Title

* 1. Which Sector do you work in (Required.)

Question Title

* 2. In terms of the number of consumers seeking debt advice how do you think this will change over the next six months? (Required.)

Question Title

* 3. What can the debt advice sector do to improve the experience of a customer that is financially struggling? (Required.)

Question Title

* 4. Do you think personal insolvencies will increase, decrease or stay roughly the same over the same period (six months) (Required.)

Question Title

* 5. Briefly state what if any will be the main cause of insolvency in the UK over the next year (choose top three) (Required.)

Question Title

* 6. What is the single biggest factor that will impact the performance of the debt solution sector over the next 12 months?

Question Title

* 7. More specifically, what are the most effective ways to collect or manage debt in the short to medium term? Choose any or as many as relevant (rank 1 for most important and 9 for least important). (Required.)

Question Title

* 8. What do you think is the biggest challenge facing lenders over the next six months? (Required.)

Question Title

* 9. Do you think your lending levels will increase or decrease in that time? (Required.)

Question Title

* 10. Why do you think this?

Question Title

* 11. What are your main concerns in the provision of credit in the next 6-12 months? Examples could be new lines of credit, automation, communication, regulation etc

Question Title

* 12. How important is real-time data, to better understand affordability? (Required.)

Question Title

* 13. How important is real-time data, to better understand vulnerability? (Required.)

Question Title

* 14. How important is open banking technology when interacting with consumers? (Required.)

Question Title

* 15. Does your business use open banking to gather information about consumers? (Required.)

Question Title

* 16. What % of your customers use open banking to share information with you? (Required.)

Question Title

* 17. Over the next six months, do you think that open banking as a mechanism for identifying consumer affordability will (Required.)

Question Title

* 18. Please rank the following in terms of importance when using an automated credit granting system. (rank 1 for most important and 5 for least important). (Required.)

Question Title

* 19. If you have any final thoughts - please include them here

1. Which Sector do you work in (Required.)

2. In terms of the number of consumers seeking debt advice how do you think this will change over the next six months? (Required.)

3. What can the debt advice sector do to improve the experience of a customer that is financially struggling? (Required.)

4. Do you think personal insolvencies will increase, decrease or stay roughly the same over the same period (six months) (Required.)

5. Briefly state what if any will be the main cause of insolvency in the UK over the next year (choose top three) (Required.)

6. What is the single biggest factor that will impact the performance of the debt solution sector over the next 12 months?

7. More specifically, what are the most effective ways to collect or manage debt in the short to medium term? Choose any or as many as relevant (rank 1 for most important and 9 for least important). (Required.)

8. What do you think is the biggest challenge facing lenders over the next six months? (Required.)

9. Do you think your lending levels will increase or decrease in that time? (Required.)

10. Why do you think this?

11. What are your main concerns in the provision of credit in the next 6-12 months? Examples could be new lines of credit, automation, communication, regulation etc

12. How important is real-time data, to better understand affordability? (Required.)

13. How important is real-time data, to better understand vulnerability? (Required.)

14. How important is open banking technology when interacting with consumers? (Required.)

15. Does your business use open banking to gather information about consumers? (Required.)

16. What % of your customers use open banking to share information with you? (Required.)

17. Over the next six months, do you think that open banking as a mechanism for identifying consumer affordability will (Required.)

18. Please rank the following in terms of importance when using an automated credit granting system. (rank 1 for most important and 5 for least important). (Required.)

19. If you have any final thoughts - please include them here