CRITICAL CARE - Patient & Family Satisfaction Survey

What is this survey for?
The ITU team are constantly working to improve our service. We would be very grateful if you could provide us with some feedback on your experience.

Question Title

1. Overall, how was your experience of our service?

Very good

Good

Neither good nor bad

Poor

Very poor

Question Title

2. Were you satisfied with the quality of care that you or your family member received?

Always

Often

Sometimes

Rarely

Never

Comments:

Question Title

3. Do you think the healthcare staff did everything they could to address you or your loved one’s concerns?

Always

Often

Sometimes

Rarely

Never

Comments:

Question Title

4. Were you or your family member able to find someone to discuss your worries or concerns with?

Always

Often

Sometimes

Rarely

Never

Question Title

5. Were you properly informed about you or your loved one’s condition?

Always

Often

Sometimes

Rarely

Never

Comments:

Question Title

6. If you requested an update, when was this provided to you?

Within a few hours

Same day

Within 24 hours

More than 24 hours

How did you receive the update? (Telephone, face-to-face etc)

Question Title

7. When being updated, was the information explained in a way you could understand?

Always

Often

Sometimes

Rarely

Never

Question Title

8. Were you given enough privacy when discussing you or your loved one’s condition or treatment?

Always

Often

Sometimes

Rarely

Never

Question Title

9. Overall, were you or your family member treated with respect and dignity whilst in critical care?

Always

Often

Sometimes

Rarely

Never

Comments:

Question Title

10. Were you satisfied with your involvement in the decisions about your or your loved one’s treatment?

Always

Often

Sometimes

Rarely

Never

Comments:

CRITICAL CARE - Patient & Family Satisfaction Survey

Question Title

* 1. Overall, how was your experience of our service?

Question Title

* 2. Were you satisfied with the quality of care that you or your family member received?

Question Title

* 3. Do you think the healthcare staff did everything they could to address you or your loved one’s concerns?

Question Title

* 4. Were you or your family member able to find someone to discuss your worries or concerns with?

Question Title

* 5. Were you properly informed about you or your loved one’s condition?

Question Title

* 6. If you requested an update, when was this provided to you?

Question Title

* 7. When being updated, was the information explained in a way you could understand?

Question Title

* 8. Were you given enough privacy when discussing you or your loved one’s condition or treatment?

Question Title

* 9. Overall, were you or your family member treated with respect and dignity whilst in critical care?

Question Title

* 10. Were you satisfied with your involvement in the decisions about your or your loved one’s treatment?

1. Overall, how was your experience of our service?

2. Were you satisfied with the quality of care that you or your family member received?

3. Do you think the healthcare staff did everything they could to address you or your loved one’s concerns?

4. Were you or your family member able to find someone to discuss your worries or concerns with?

5. Were you properly informed about you or your loved one’s condition?

6. If you requested an update, when was this provided to you?

7. When being updated, was the information explained in a way you could understand?

8. Were you given enough privacy when discussing you or your loved one’s condition or treatment?

9. Overall, were you or your family member treated with respect and dignity whilst in critical care?

10. Were you satisfied with your involvement in the decisions about your or your loved one’s treatment?