Fapas Customer Satisfaction Survey 2020 Question Title * 1. How long have you been a customer of Fapas? Less than 6 months 6-12 months 1-2 years 3-5 years 5-10 years More than 10 years OK Question Title * 2. How would you rate the quality of Fapas' proficiency testing? Very High High Neutral Low Very Low OK Question Title * 3. How would you rate the value for money of Fapas proficiency testing? Excellent Above average Average Below average Poor OK Question Title * 4. How often do you participate in proficiency tests? Monthly Quarterly Every 6 months Annually Less than annually As required OK Question Title * 5. How often do you place orders for proficiency tests? Annually Annually then add as required Quarterly Every 6 months Monthly As required OK Question Title * 6. How likely are you to recommend Fapas to a colleague? Not at all 2 3 4 5 6 7 8 9 Extremely likely Fapas Fapas Not at all Fapas 2 Fapas 3 Fapas 4 Fapas 5 Fapas 6 Fapas 7 Fapas 8 Fapas 9 Fapas Extremely likely OK Question Title * 7. How likely are you to replace Fapas with another supplier? Extremely Likely Very likely Somewhat likely Not likely Not at all likely OK Question Title * 8. What percentage of your PT requirements do you buy from Fapas®? More than 75% 50 - 75% 25 - 50% Less than 25% OK Question Title * 9. Which of the following are reasons that you might purchase products from another proficiency test provider? Higher Quality More frequent PT Faster reporting Product not available at Fapas Easier website interface Lower price Discounts (bulk/regular) Other (please specify) OK Question Title * 10. Please rate the following aspects of the Fapas Service Excellent Good As expected Could be improved Unsatisfactory Not applicable The quality of the reports The quality of the reports Excellent The quality of the reports Good The quality of the reports As expected The quality of the reports Could be improved The quality of the reports Unsatisfactory The quality of the reports Not applicable The speed of reporting The speed of reporting Excellent The speed of reporting Good The speed of reporting As expected The speed of reporting Could be improved The speed of reporting Unsatisfactory The speed of reporting Not applicable The customer service The customer service Excellent The customer service Good The customer service As expected The customer service Could be improved The customer service Unsatisfactory The customer service Not applicable The technical support The technical support Excellent The technical support Good The technical support As expected The technical support Could be improved The technical support Unsatisfactory The technical support Not applicable The packaging and transport of samples The packaging and transport of samples Excellent The packaging and transport of samples Good The packaging and transport of samples As expected The packaging and transport of samples Could be improved The packaging and transport of samples Unsatisfactory The packaging and transport of samples Not applicable The Fapas website The Fapas website Excellent The Fapas website Good The Fapas website As expected The Fapas website Could be improved The Fapas website Unsatisfactory The Fapas website Not applicable OK Question Title * 11. How easy is it to find what you were looking for on the website? Extremely easy Very easy Somewhat easy Not so easy Not at all easy OK Question Title * 12. Are you aware of the following new functions of the Fapas website? Yes - I use this function Yes - but I don't use this function No - I was not aware of this function Charting of results Charting of results Yes - I use this function Charting of results Yes - but I don't use this function Charting of results No - I was not aware of this function Entering multiple results Entering multiple results Yes - I use this function Entering multiple results Yes - but I don't use this function Entering multiple results No - I was not aware of this function Easy re-order Easy re-order Yes - I use this function Easy re-order Yes - but I don't use this function Easy re-order No - I was not aware of this function OK Question Title * 13. Do you have any suggestions about how we can improve our website? OK Question Title * 14. Do you have any suggestions to improve the Fapas Service? OK Question Title * 15. Do you have any suggestions for new Proficiency Tests? Matrix Analytes Levels Other comment OK DONE
