SDAC Confidential Customer Feedback Survey
We value feedback from people using our Helpline as it helps us to learn what we do well and where we can improve. We are here to help and support you. We want to get it right. Thank you for taking the time to complete this short questionnaire.
1.
Overall, how satisfied or dissatisfied were you with the help given?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2.
Which of the following words would you use to describe your experience of the SDAC Helpline? Select all that apply.
Helpful
Knowledgeable
Professional
Supportive
Understanding
Non judegmental
Unhelpful
Unprofessional
Ineffective
Insensitive
Judgemental
3.
Was there enough time to talk?
Yes, enough time to speak
No, felt rushed
4.
How would you rate the quality of SDAC Helpline?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
5.
Were your questions or concerns about drugs, alcohol or mental health answered well?
Extremely well
Very well
Somewhat answered
Not very well
Not at all well
Not applicable
6.
Why did you call SDAC Helpline?
Drugs
Alcohol
Drugs and alcohol
Mental Health
Drugs or alcohol and mental health
7.
On a scale of 0 to 10,
How likely is it that you would recommend SDAC Helpline to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
8.
Do you have any other comments that you would like to add that may help us to improve our service?
Current Progress,
0 of 8 answered
