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FIS Questionnaire for Users
Many thanks for taking the time to give us your feedback, it is important to us and helps us to improve our service to you.
1.
How did you access the Family Information Service?
Website
Telephone
Email
Social Media (Facebook/ Twitter)
Text message
In person at an outreach session
In person at a promotional event
In person at Council Offices
Other (please specify)
2.
What information did you need
Finding childcare
Information on finance & benefits (including tax credits)
Information on Early Education
Finding local activities
Information on Children's Centres
Information on Disability & SEN
Careers in childcare
Other (please specify)
3.
Was the information provided useful?
Yes
No
Maybe
Other (please specify)
4.
If yes; What difference did our support make to you and your child?
5.
If no; What other information did you need and how could we improve?
6.
Do you need any further help?
Yes
No
Other (please specify)
7.
If yes, please leave your contact details:
Name:
Email:
Phone:
8.
If yes, how would you prefer to be contacted?
Email
Phone
9.
Would you contact the Family Information Service again?
Yes
No
10.
How did you hear about the Family Information Service?
Council website
Website search engine
Children's Centre
School
Health Visitor
Childcare provider
Jobcentre Plus
Used before
Word of mouth
Event (please specify below)
Publication (please specify below)
Other (please specify)
11.
Which age group to you belong *?
Under 18 yrs
19-25 yrs
26 yrs and over
12.
Do you consider you have a disability? *
Yes
No
13.
If you have children, please indicate their age group
under 5
5 - 11yrs
11 - 13 yrs
13+ yrs
14.
Are you a professional working with Children and Young People? *
Yes
No
15.
What is you Job Title?
16.
May we hold your details in order to provide you with relevant updates or useful information with regards to family services?
Yes
No
17.
Would you like to subscribe to our monthly e-newsletter (you may unsubscribe at any time)?
Yes
No
Thank you for submitting your feedback. We will get back to you within 5 working days if your enquiry requires a response once feedback has been submitted.