Question Title

* 3. General Enquiries

Under normal circumstances:

3.1. Responses to general enquiries (e.g. quick reference or bibliographic assistance) will be given within 5 minutes during staffed opening hours

3.2. Non-urgent requests for help with OpenAthens accounts will receive a response within 1 working day

3.3. Non-urgent telephone enquires will receive a response within 1 working day

3.4. Non-urgent emailed enquiries will receive a response within 1 working day.

3.5. Urgent enquiries within staffed hours will be responded to within 2 hours or sooner. If received outside of staffed hours they will be responded to within 2 hours of the next working day

These are our current draft standards in this area. Please submit your comments/thoughts/feedback in the box below:

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