Fraud Prevention

Fraud Prevention Assessment Quiz

Please be advised you are required to achieve an 80% pass to successfully complete this assessment.

Question Title

Name

Question Title

A customer's application address differs from the address shown on their identification document. The customer says they moved recently.

What should you do? (Required.)

Accept the explanation and proceed

Request additional evidence to verify the address change

Reject the application immediately

Remove the address discrepancy from the application

Question Title

An employment reference appears genuine but contains spelling mistakes, inconsistent contact details, and comes from a gmail.com email account.

What should you do? (Required.)

Accept it because it has the referees name and employment position

Verify the reference independently before relying upon it

Ignore the discrepancies

Amend the document

Question Title

A customer repeatedly calls demanding same-day funding and becomes irritated when asked for additional verification documents.

What is the most appropriate response? (Required.)

Approve the application to avoid a complaint

Skip some verification checks to speed things up

Continue following verification procedures and escalate concerns if necessary

Reject the application immediately without explanation

Question Title

You arrive at work in the morning and find another employee has left their system logged in and unattended.

What should you do?

Use their account to complete your work

Log out or secure the workstation according to company procedures and inform them

Watch out for Red Flags

Send messages and emails to other staff using their login

Access customer records while you have the opportunity

Question Title

A customer asks for loan funds to be paid into a bank account belonging to a family member because they claim their own account is unavailable.

What should you do?

Proceed if the customer sounds genuine

Escalate the request and follow company procedures before proceeding

Transfer the funds immediately to avoid delays

Accept the request if the account holder has the same surname

Question Title

A customer states they have no existing borrowing. During your checks you discover a recent finance agreement that was not disclosed on the application.

What should you do?

Ignore it because the lender will carry out its own checks

Amend the application without discussing it with the customer

Challenge the inconsistency, verify the information and follow company procedures

Proceed because the finance agreement is relatively small

Question Title

A manager tells you to skip a verification check because "we've dealt with this customer for years."

What should you do? (Required.)

Follow the instruction because it came from a manager

Complete all required verification procedures and escalate concerns if necessary

Approve the application immediately

Pass it over to another colleague

Question Title

You overhear two of your colleagues discussing customer financial details in a public café during lunch.

What should you do? (Required.)

Ignore it because they are off-site

Post about it on social media

Join the conversation

Remind them of confidentiality requirements and report concerns if appropriate

Question Title

A customer tries to obtain funding saying that they earn a specific amount, but then when they send over bank statements the numbers don’t add up to the salary originally specified.

What should you do? (Required.)

Approve the finance because the customer requested it

Continue without further checks

Investigate and verify affordability information before proceeding

Ignore the issue because the lender will find it later

Question Title

You receive a voicemail that sounds exactly like a Director asking for an urgent payment to be released before the end of the day.

What should you do?

Release the payment immediately

Assume it is genuine because you recognise the voice

Forward the voicemail to Accounts and let them decide

Verify the request using established procedures before acting

Question Title

A customer’s credit file shows unusual recent activity with multiple address changes, but their identification documents look genuine. The customer becomes defensive when asked about the discrepancies.

What is the most appropriate action?

Proceed with the application because the ID documents appear genuine

Ignore the credit file information as it may be outdated

Verify the information further, recognise the identity fraud red flags and escalate concerns where appropriate

Accept the customer’s explanation without additional checks

Question Title

You receive an unexpected email with urgent payment instructions, a link, and poor grammar asking you to release funds to a new account.

What should you do?

Stop, think, verify using established procedures and report the phishing attempt

Forward the email to the sender’s address for confirmation

Click the link and follow the instructions to avoid delays

Ignore the email because it does not contain attachments

Fraud Prevention