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Biometrics Business Benefits Survey 2018
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1.
Are you using biometrics to authenticate customers?
(Required.)
Yes
No
*
2.
Are you using biometrics to verify a customer's identity?
(Required.)
Yes
No
3.
If you use biometrics to verify a customer's identity, is this to comply with AML/KYC regulation?
Yes
No
Not Applicable
4.
If you use biometrics to verify a customer's identity, is this to help with digital customer registration/on-boarding?
Yes
No
Not Applicable
5.
If you answered 'Yes' to either question 3 or 4 please can you provide further details?
6.
What is your main reason for deploying or planning to deploy biometrics?
Fraud reduction
Enhance customer experience
Support new digital channels
Security enhancement
Password elimination
Improve customer on-boarding
Eliminate friction
Other
7.
Please indicate how much you agree with the following statements on a scale of 1 - 5 (where 1 is very low and 5 is very high)
1 (very low)
2 (low)
3 (neither low nor high)
4 (high)
5 (very high)
N/A
My organisation has seen fraud reduction benefits as a result of deploying biometrics
1 (very low)
2 (low)
3 (neither low nor high)
4 (high)
5 (very high)
N/A
My organisation has seen increased customer satisfaction benefits as a result of deploying biometrics
1 (very low)
2 (low)
3 (neither low nor high)
4 (high)
5 (very high)
N/A
My organisation has seen reduced Call Centre call volume benefits as a result of deploying biometrics
1 (very low)
2 (low)
3 (neither low nor high)
4 (high)
5 (very high)
N/A
My organisation has seen increased Compliance benefits as a result of deploying biometrics
1 (very low)
2 (low)
3 (neither low nor high)
4 (high)
5 (very high)
N/A
My organisation has seen an increased Net Promoter Score (NPS) and/or related benefits as a result of deploying biometrics
1 (very low)
2 (low)
3 (neither low nor high)
4 (high)
5 (very high)
N/A
My organisation has seen a reduction in 'Cart Abandonment' (eCommerce payments) as a result of deploying biometrics
1 (very low)
2 (low)
3 (neither low nor high)
4 (high)
5 (very high)
N/A
8.
Please enter any other benefits that you have seen as a result of deploying biometrics
9.
As a result of deploying biometrics have you been able, or planning, to offer any other services?
Yes
No
10.
If you have or are planning to offer other services as a result of deploying biometrics, please can you add details about these.
11.
Are you using biometrics to replace an existing authentication system?
Yes
No
12.
If you are using biometrics to replace an existing authentication system, please can you provide further details.
13.
Have you seen savings to your operational costs as a result of deploying biometrics?
Yes
No
N/A
14.
If you have seen operational costs savings, are these related to any of the following? (Please select all that apply)
Reduced Call Centre costs
Reduced SMS (OTP) termination costs
Reduced licence fees
Reduced cost of ownership costs
Other (please specify)
15.
Have you realised any security benefits as a result of deploying biometrics?
Yes
No
16.
If you have realised security benefits as a result of deploying biometrics, please provide details.
17.
Has biometric technology enabled you to support an omni-channel authentication solution (Single authentication platform to support multiple banking channels)?
Yes
No
18.
If you answered 'Yes' to question 17, can you provide details?
19.
Can we contact you to arrange a follow-up interview?
Yes
No
20.
If you have answered 'Yes' to question 19, please enter in your contact details.
Name
Company
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Country
Email Address
Phone Number
21.
Please enter your details if you would like us to send you the Biometrics Business Study via email. We will not use your details for any other purpose.
Name
Company
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Country
Email Address
Phone Number
Current Progress,
0 of 21 answered
