Feedback after initial ISVA contact
1.
How did you find out about SAIL’s ISVA Service?
2.
How long did you wait to be contacted by your ISVA after being referred
0-24 Hours
24 - 48 Hours
3 Days
5 Days
More than 5 days
3.
Did you understand what the ISVA support was about when you were referred (or you self-referred)?
Yes
No
If not, do you understand now?
4.
Did you understand why your ISVA carried out a Risk and Needs assessment with you?
Yes
No
If not, do you understand now?
5.
Did you feel involved in the development of assessing your risk & needs and support planning?
Yes
No
If not, please explain your reasons why
6.
Please tell us how you are being contacted most often:
Phone Call
Text
Email
Face to Face
7.
Which method of communication do you prefer and why?
Phone call
Email
Text
Face to Face
Why?
8.
What (if anything) did you dislike/find difficult about your needs, risk assessment and development of support plan?