CUSTOMER FEEDBACK Survey

1.Have you visited since we reopened?(Required.)

Yes

No (If no, please refrain from completing the survey)

2.Your details
(just in case we have any follow-up questions, details will not be shared with any third parties or used for promotional purposes)(Required.)

Name

Email Address (optional)

5.We have received amazing testimonials from parents and riders but would like to hear how you rate our customer service(Required.)

6.We have received a lot of feedback from customers stating they have enjoyed sessions more since limiting our capacity during COVID as they have had a superior experience to when it was busier (especially at weekends).

Bearing in mind that as a charitable social enterprise we cannot reduce capacity and offer sessions that are so cheap that it's not possible to sustain the business, please select which of following statements best describes you;(Required.)

In the future, I would prefer the capacity limit remains as it is with the current session prices.

In the future, I would prefer the capacity limit is marginally increased with a small decrease on session prices.

In the future, I would prefer the capacity limit is removed with pre Covid-19 session prices and experience.

7.Following evaluation during COVID, we have adapted and introduced more sessions.

Are you aware of our new ‘Under 16’s ONLY’ session on Saturday mornings during Northamptonshire school term time when one adult spectator per rider can book to access park areas for £2?(Required.)

Yes

No

8.Are you aware of our new ‘Monday Madness’ session from 18:00 – 20:30 every Monday during Northamptonshire school term time that only costs £10 Gold or £11.50 Standard?(Required.)

Yes

No

9.Did you feel all necessary measures had been taken to ensure the facility was Covid-secure on your last visit?(Required.)

Yes

No (what failed to meet your expectations?)

11.Please rate - Professional approach of staff to ensure guidelines are adhered to(Required.)

12.Please rate - How we accommodate parents/guardians while spectators cannot access park areas(Required.)

13.Please rate - In-Facility information regarding coronavirus measures & guidelines(Required.)

14.Please rate - Online information regarding coronavirus measures & guidelines(Required.)

15.Please rate - Enforcement of mandatory mask rule (while not riding/skating)(Required.)

17.Please rate - Restructured session times to allow for deep cleaning(Required.)

18.Please rate - Restructured session prices to enable us to be sustainable at limited capacity(Required.)

19.Please rate - Online booking system & ability to see remaining spaces in each session(Required.)

23.Sometimes, some areas within our parks such as our new Rhythm section can feel very busy with all the sports riding at the same time.

Would you prefer to see these sectioned during a session for the specific sports?

e.g. 1 hour BMX & MTB only, 1 hour scooter only, 1 hour skateboard & inline only and 1 hour all sports?(Required.)

Yes

No, I would prefer all areas remain open for all sports for the duration of the session

No opinion

24.We often have problems with participants standing on ramps in the middle of park areas. It is park etiquette not to do this as it blocks lines and disrupts area flow to the detriment of other riders. We need to understand whether we need to enforce this and your understanding of this rule:(Required.)

Yes, I understand and this needs to be enforced

Yes, I understand but this does not need to be enforced

I do not understand

I do not feel this is important

No opinion

25.Is there anything in particular you feel we could do to develop and improve the facility and/or how we operate? (optional)