Pelican Feminine Healthcare

Thank you for taking part in our customer satisfaction survey. We are seeking your thoughts on the service you receive from Pelican Feminine Healthcare so that we can improve this and better serve you in the future. The survey will take around 3-5 minutes to complete. Your responses and contact details will not be shared with anyone else - the results of this survey are for marketing purposes only. Please note - to be entered in the prize draw, you must provide contact details.

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* 1. Address

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* 2. On a scale of 1 to 10 (with 1 being extremely dissatisfied and 10 being extremely satisfied), please rate the following:

  1 2 3 4 5 6 7 8 9 10
… your overall experience with Pelican Feminine Healthcare
… the range of products available
… the ordering process
... the level of customer service provided
... the product literature (including brochures and product leaflets)
... responsivness to queries and issues

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* 3. On a scale of 1 to 5 (with 1 being very unlikely and 5 being very likely), please rate the following:

  1 2 3 4 5
… purchase from Pelican Feminine Healthcare again
… recommend Pelican Feminine Healthcare to a colleague
… switch from existing supplier to Pelican Feminine Healthcare

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* 4. To what extent to you agree or disagree with the following statements:

  Strongly Disagree Disagree Neither Agree nor Disagree Agree Strongly Agree
Your personnel are proactive, responsive and routinely stay in touch with me.
My product/service queries are answered promptly and appropriately.
My orders arrive when promised and are in good condition.
The quality process that Pelican Feminine Healthcare uses is sufficient for our needs.
Of all the suppliers of your product I have used, Pelican Feminine Healthcare provides the best customer support and service.
I was kept informed of the status of my order/query throughout the process.

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