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Evolution of HDM-4 Survey
This survey is part of the United Kingdom Department for International Development (DFID) funded “Preparation of a Business Case for HDM-4” study.
1.
How long have you been a customer of HDM-4?
Less than six months
Six months to a year
1 - 4 years
More than 5 years
I am not a customer
2.
Which version of HDM-4 are you using?
HDM-4 version one (V1.0, V1.1, V1.2, V1.3 & V1.4)
HDM-4 version two (V2.0 to V2.10)
3.
Which other Asset Management tools have you used? (Please select all that apply)
dTIMS-CT
HERS-ST
Other (please specify)
4.
Why do you use HDM-4?
Economic appraisal (e.g. for a development bank)
Maintenance planning (e.g. for a roads agency)
Research (e.g. academia)
Other (please specify)
5.
Have you been formally required to use HDM-4 for a project (to receive funding for example)?
No
Yes
If Yes, what was the reason?
6.
Where are you based?
7.
Is your work with HDM-4 predominantly in:
Developed countries
Developing or transitioning countries
8.
Overall, how satisfied are you with HDM-4?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
9.
How would you rate the value for money of HDM-4?
Excellent value for money
Above average value for money
Average value for money
Below average value for money
Poor value for money
10.
Using the matrix, how would you rate these different aspects of HDM-4?
Excellent
Good
Average
Below average
Poor
Ease of input/edit of vehicle fleet, network and works standards data
Excellent
Good
Average
Below average
Poor
Quality of reports exported from HDM-4 to Excel etc
Excellent
Good
Average
Below average
Poor
Ability to generate customised reports
Excellent
Good
Average
Below average
Poor
Quality and completeness of HDM-4 documentation
Excellent
Good
Average
Below average
Poor
Ease of modelling diverted traffic
Excellent
Good
Average
Below average
Poor
11.
Some users feel that HDM-4 needs updating and improving. Which of the following would you prioritise for future development?
Network and traffic data (e.g. crash & traffic data, traffic speed data)
Road deterioration and works effects (e.g. climate resilience, alternative pavement tech, updated modelling techniques)
Road user effects (e.g. vehicles operating costs, travel times, integration with ITS)
Social and environmental effects (e.g. road safety improvements, GHG impacts, vehicle & fuel types, wider economic benefits)
Economic analysis, including decision criteria & forecasting (e.g. advanced modelling & calibration, GHG accounting, risk management)
Asset management (e.g. advanced asset management, climate change & infrastructure resilience, vehicle overloading)
Software development and usability (e.g. new platform, simplified operation & interface, improved reporting)
Training and education (e.g. conventional course materials, updated case studies, training for senior managers, distance learning modules)
Other (please specify)
12.
A full single user HDM-4 licence currently costs US $5,000 plus taxes. How much would you be prepared to pay to upgrade to a version that delivered your preferred improvements listed above?
20% more
30% more
50% more
100% more
More than a 100% more
I would not be interested in paying for an upgrade – the current version is all I need
13.
How responsive has the HDM-4 support function been to your questions or concerns?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive (very slow – over a week – and not very helpful)
Not applicable (I have not contacted HDM-4 support)
14.
Thinking about your previous answer, what would you (or your organisation) be willing to pay (in US dollars equivalent) for improved support that gave you guaranteed response times?
$200 per year per license extra
$500 per year per license extra
$1000 per year per license extra
$2000 per year per license extra
I would not be willing to pay for improved support
15.
How likely are you to renew/ purchase another license of HDM-4?
Definitely would
Probably would
Probably would not
Definitely would not
16.
How many HDM-4 users are in your organisation?
17.
How have you received HDM-4 training?
A full course taking around a week at (for example TRL or Birmingham University)
Training delivered by a consulting firm
Training delivered by in-house trainers?
No training received
Other (please specify)
18.
What type of organisation do you work for?
Corporate / Consulting firm (including sole traders)
Academic
NGO / Charity
Regional Government / Municipality
National Government
International Organisation
Other (please specify)
19.
Do you have any other comments, questions, concerns or suggestions for the evolution of HDM-4?
20.
Can we contact you to ask you more detailed questions regarding HDM-4?
Yes
No
