Healthwatch survey- Your health and well-being during the COVID-19 crisis

Healthwatch are here to work with local health and care services and the local community to make sure they are working as best they can for the people who use them. We know the current coronavirus / COVID-19 pandemic will have a big impact on people’s ability to access the health and care support they need, and on the organisations that provide those services in your local area. We also know that this will be a time of increased anxiety and worry for many, and that social distancing measures will have an impact on some people’s emotional health and wellbeing.

We want to hear from you about how coronavirus / COVID-19 has affected you or your family members, so that we can let health and care services in Tower Hamlets, Waltham Forest and Newham know what they’re doing well during the pandemic, and where people feel their care and communication could be improved. We will share this information with providers, with the local CCG, and with the local Councils to help make sure that their response to the pandemic takes into account the needs and experiences of local people as the situation progresses.

Please note that this survey is here to collect your experiences only. If you require medical help or support, you should contact NHS 111 with COVID-19 related symptoms or contact your GP with other health concerns (check your GP's website for the latest guidance about how to make appointments).

All responses are completely anonymous. We will not ask for anything that identifies you individually, but what you tell us will be analysed and shared with stakeholders such as local authorities, NHS trusts and GP care groups, to help improve their response to Covid-19.

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* 1. Where do you live?

Tower Hamlets (Including: Shadwell, Wapping, Whitechapel, Bethnal Green, Bow, Bromley-by-Bow, Mile End, Limehouse, Poplar, Canary Wharf, Isle of Dogs)

Newham (Including: Stratford, Forest Gate, Plashet, Manor Park, West Ham, East Ham, Plaistow, Upton Park, Canning Town, Silvertown, North Woolwich, Beckton, Gallions Reach)

Waltham Forest (including: Walthamstow, Leyton, Leytonstone, Chingford, Highams Park, Hale End, Higham Hill, Snaresbrook)

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* 2. Have you had Coronavirus / COVID-19?

Yes; I have been tested and I am currently experiencing symptoms.

Yes; I have been tested; but I am now recovered or asymptomatic.

Possibly; I'm experiencing symptoms but have not been tested.

Possibly; I've experienced symptoms (now recovered) but have not been tested.

No; I have not experienced symptoms.

Other (please specify)

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* 3. Do you suffer from any long-term conditions or disabilities?
Please leave question blank if none apply

I suffer from asthma.

I suffer from COPD, emphysema or other a long term lung condition.

I suffer from a long term heart condition.

I suffer from a long-term kidney condition.

I suffer from diabetes.

I suffer from a long term condition that affects my immunity (e.g: sickle cell, HIV/AIDS, surgically removed spleen).

I take imunosupressant medication (such as steroids, biologicals etc.) to manage a long-term condition (e.g: rheumatoid arthritis, Crohn's etc.).

I am undergoing chemotherapy for cancer.

I have a disability that limits my mobility (e.g: I am a wheelchair user).

I have a sensory disability (e.g: I am deaf).

I have a mental health condition (e.g: depression).

I suffer from another long term condition or disability.

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* 4. Overall, how would you rate the state of your health these days?

I am in very good health.

I am in reasonably good health.

I am in fairly poor health.

I am in very poor health.

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* 5. Have you found it easy to find clear and understandable information about what to do to keep yourself and others safe during the coronavirus/COVID-19 pandemic?

Yes, definitely

Yes, somewhat

No, not at all

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* 6. Would you like to tell us more about this, and where you were able to find this information?

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* 7. Do any of these describe you?

I am aged over 65.

I am currently pregnant.

My partner is currently pregnant.

I am the parent or carer of a child under 5.

I am the parent or carer of a child 5 or over, but under 10.

I am the parent or carer of a child10 or over, but under 18.

I am a carer for another adult (e.g : aging parent, adult child with a disability).

Other (please specify)

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* 8. Since the beginning of the pandemic, have you done any of the following?

Called 111

Used the 111 Online service.

Looked up my symptoms somewhere other than NHS 111.

Had a telephone consultation with a GP or practice nurse.

Filled in an e-consult form and received a call back by a GP or practice nurse.

Had an online consultation with a GP or practice nurse (other than e-consult form and telephone).

Spoke to another medical professional on the phone (e.g. midfwe, hospital nurse, consultant).

Spoke to another medical professional online, including text-based chat and video calls (e.g. midfwe, hospital nurse, consultant).

Ordered a repeat prescription online.

Accessed my test results or medical referrals online.

Used a website or app for my mental health (E.g. mood tracker or meditation apps, meditation Youtube tutorials, mental health support groups on socialmedia).

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* 9. If yes to any of these, please tell us about your experience

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* 10. Do you feel that the coronavirus/COVID-19 pandemic has affected your mental-health and well-being?
(please check all that applies)

I feel socially isolated.

I worry about my own health.

I worry about the health of friends or family members.

I worry about my job or financial security.

I feel sad about not having access to leisure activities (e.g: going out, holidays).

Relationships with people I share a house with (e.g: family members, flatmates) are tense or unpleasant.

None of these

Other (please specify)

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* 11. Have you been able to access support for your mental health and wellbeing during the pandemic? (Ex: psychotherapy, Community Mental Health Team, support groups)

Yes, I was using mental health support services before and continue to do so

Yes, I started needing mental health support after the start of the pandemic, and was able to access it

No, I became unable to use the mental health services I was using before since the pandemic

No, I think I need mental health support but cannot access it to begin with

I don't think I need mental health support

Other (please specify)

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* 12. Please tell us more about how you have been affected.

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* 13. Do you feel that the coronavirus/COVID-19 has affected your access to healthcare for other conditions?
(please check all that applies)

I needed a GP appointment and could only get a telephone or email one.

I needed a GP appointment and couldn't get one at all.

I couldn't get my prescription medication.

I couldn't find over the counter medication I needed in shops or pharmacies.

My regular hospital-based treatment was disrupted (e.g: dialysis, chemotherapy, physiotherapy).

Planned procedures (e.g: elective surgery, dental treatment) that I needed to have were cancelled.

None of these

Other (please specify)

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* 14. Please tell us more about how you have been affected.

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* 15. Do any of these describe you?

I live in a care home or nursing home.

I live in sheltered or supported accommodation.

I receive care at home from care workers.

I receive care at home from family members or friends.

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* 16. Has your experience of social care been affected by the coronavirus/COVID-19 pandemic? For example, visits from care workers, access to residential or nursing care homes, etc

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* 17. Do you share a home with any of the following?

My partner

My child/ children

Other family members (e.g: parents, siblings)

One or multiple housemates

No one, I live alone

Other (please specify)

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* 18. Do you have access to any of the following at home?

Desktop computer

Laptop

Tablet

Smartphone

Internet at home (e.g: broadband)

Internet on my phone

Other (please specify)

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* 19. How confident do you feel using a computer, tablet or smartphone?

Very confident

Somewhat confident

Not very confident

Not at all confident

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* 20. What is your employment status?

Employed full time

Employed part time

Self-employed sole trader

Business owner

Home-maker/ stay at home parent

Retired

Student

Unemployed and looking

Unemployed and unable to work (e.g: disabled, long-term condition)

Full time carer to family member

Other (please specify)

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* 21. What is your occupation?

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* 22. Do you feel that the coronavirus/COVID-19 epidemic has affected your work?

I am currently working from home.

My workplace is temporarily closed, but I am getting paid at least some of my wages.

My workplace is temporarily closed and I am not getting paid.

My hours and pay have been cut.

I have been dismissed from my job (fired or made redundant).

I have lost profit and/or clients.

My workload has increased.

I feel unsafe in my workplace or travelling to work.

I needed to miss work because I was advised to self-isolate and received sick pay.

I needed to miss work because I was advised to self-isolate and did not receive sick pay.

Other (please specify)

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* 23. Please tell us more about how you have been affected.

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* 24. Which of the following describes your financial situation?

I have enough for basic necessities, and at least a fair amount of disposable income that I can save or spend on leisure.

I have enough for basic necessities, and a small amount of disposable income that I can save or spend on leisure.

I only have enough for basic necessities; I am living paycheck to paycheck.

I don't have enough for basic necessities; I am struggling to make ends meet.

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* 25. Since the start of the pandemic, have you done any of the following?

Joined a local COVID-19 mutual support group on social media (such as a Facebook or WhatsApp group).

Asked a friend, family member or neighbour you had met before the crisis to help you with shopping, errands or other needs.

Helped a friend, family member or neighbour you had met before the crisis with shopping, errands or other needs.

Asked members of an online COVID-19 mutual support group to help you with shopping, errands or other needs.

Helped someone from an online COVID-19 mutual support group with shopping, errands or other needs.

Asked members of an online COVID-19 mutual support group for information and advice.

Given information or advice to someone in an online COVID-19 mutual support group.

Contacted a local or national charity to ask for advice and information.

Contacted a local or national charity to ask for practical or material help (e.g. food bank, help with shopping).

Volunteered for a local or national charity to help the COVID-19 crisis response.

Donated money or goods to a local or national charity to help the COVID-19 crisis response.

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* 26. If yes to any of the above, please tell us more about your experience

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* 27. What do you do to maintain a good level of physical and mental well-being during the pandemic?
(E.g: physical exercise at home, taking walks, maintaining contact with friends and family online. etc.)

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* 28. What would help you maintain a better level of physical and mental well-being during the pandemic?
(E.g: support from the community, resources for managing the pandemic better. etc.)

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* 29. Do you have any other comments about how the COVID-19 pandemic is impacting upon your life and what kind of support you would need?

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* 30. What is your gender?

Male

Female

Other/ prefer to self-describe (please specify)

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* 31. What is your ethnicity?

White British

White Irish

White Other - Polish

White Other - Romanian

White Other - Bulgarian

Rroma or traveler

Any other White background

Asian- Bangladeshi

Asian- Pakistani

Asian- Indian

Asian- Chinese

Asian- Vietnamese

Any other Asian background

Black- Somali

Black- African

Black- Carribean

Any other Black background

Latin American

Mixed

Other

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* 32. How old are you?

Under 18

18-24

25-49

50-64

65+

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* 33. This survey is entirely anonymous and confidential.

However, if you would like to discuss your experience further with your local Healthwatch, please leave us your contact details and we will be in touch.
While we do not process complaints ourselves, we can offer signposting and advice in relation to your experience of health and social care locally. We would also like to interview you more in-depth, to get a more rounded and comprehensive view of how local people are experiencing the Covid-19 pandemic.

If you would like to discuss your experience further with us, please contact us at the following email addresses:

- Tower Hamlets: aurora.todisco@healthwatchtowerhamlets.co.uk

- Newham: leonardo.greco@healthwatchnewham.co.uk

- Waltham Forest: Althea.Bart@healthwatchwalthamforest.co.uk

Alternatively, please leave us your contact details and we will be in touch.

Name

Telephone number

Healthwatch survey- Your health and well-being during the COVID-19 crisis

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* 1. Where do you live?

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* 2. Have you had Coronavirus / COVID-19?

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* 3. Do you suffer from any long-term conditions or disabilities?Please leave question blank if none apply

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* 4. Overall, how would you rate the state of your health these days?

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* 5. Have you found it easy to find clear and understandable information about what to do to keep yourself and others safe during the coronavirus/COVID-19 pandemic?

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* 6. Would you like to tell us more about this, and where you were able to find this information?

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* 7. Do any of these describe you?

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* 8. Since the beginning of the pandemic, have you done any of the following?

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* 9. If yes to any of these, please tell us about your experience

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* 10. Do you feel that the coronavirus/COVID-19 pandemic has affected your mental-health and well-being?(please check all that applies)

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* 11. Have you been able to access support for your mental health and wellbeing during the pandemic? (Ex: psychotherapy, Community Mental Health Team, support groups)

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* 12. Please tell us more about how you have been affected.

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* 13. Do you feel that the coronavirus/COVID-19 has affected your access to healthcare for other conditions?(please check all that applies)

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* 14. Please tell us more about how you have been affected.

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* 15. Do any of these describe you?

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* 16. Has your experience of social care been affected by the coronavirus/COVID-19 pandemic? For example, visits from care workers, access to residential or nursing care homes, etc

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* 17. Do you share a home with any of the following?

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* 18. Do you have access to any of the following at home?

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* 19. How confident do you feel using a computer, tablet or smartphone?

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* 20. What is your employment status?

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* 21. What is your occupation?

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* 22. Do you feel that the coronavirus/COVID-19 epidemic has affected your work?

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* 23. Please tell us more about how you have been affected.

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* 24. Which of the following describes your financial situation?

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* 25. Since the start of the pandemic, have you done any of the following?

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* 26. If yes to any of the above, please tell us more about your experience

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* 27. What do you do to maintain a good level of physical and mental well-being during the pandemic?(E.g: physical exercise at home, taking walks, maintaining contact with friends and family online. etc.)

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* 28. What would help you maintain a better level of physical and mental well-being during the pandemic?(E.g: support from the community, resources for managing the pandemic better. etc.)

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* 29. Do you have any other comments about how the COVID-19 pandemic is impacting upon your life and what kind of support you would need?

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* 30. What is your gender?

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* 31. What is your ethnicity?

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* 32. How old are you?

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* 3. Do you suffer from any long-term conditions or disabilities?
Please leave question blank if none apply

* 10. Do you feel that the coronavirus/COVID-19 pandemic has affected your mental-health and well-being?
(please check all that applies)

* 13. Do you feel that the coronavirus/COVID-19 has affected your access to healthcare for other conditions?
(please check all that applies)

* 27. What do you do to maintain a good level of physical and mental well-being during the pandemic?
(E.g: physical exercise at home, taking walks, maintaining contact with friends and family online. etc.)

* 28. What would help you maintain a better level of physical and mental well-being during the pandemic?
(E.g: support from the community, resources for managing the pandemic better. etc.)