Parent Satisfaction Questionnaire

Spring Nurseries Parent Questionnaire 2019/20

We would appreciate it if you could complete and submit your responses to our annual satisfaction survey for parents. It should take approx. 5 minutes to complete and leaving your name is optional.

Thank you

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* 1. Which Nursery Setting does your child attend most frequently?

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* 2. Parent's Name (optional)

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* 3. Child's Name (Optional)

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* 4. How long has your child been attending Spring Nurseries?

0 - 3 months

4 - 6 months

7 - 12 months

1 - 2 years

2 - 3 years

3 - 4 years

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* 5. What were the main factors for you choosing our Nursery for your child? Please tick all that apply.

Location

Cost

Facilities

Recommendation (from other parents)

Opening times

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* 6. Would you recommend your nursery to family and friends?

Yes

Can you state reasons for your recommendation?

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* 7. Please rate the following standards in your child's nursery.

	Staff	Management
Friendliness	Friendliness Staff menu	Friendliness Management menu
Smart and clean appearance	Smart and clean appearance Staff menu	Smart and clean appearance Management menu
Capabilities with children	Capabilities with children Staff menu	Capabilities with children Management menu
Knowledge of your child/family	Knowledge of your child/family Staff menu	Knowledge of your child/family Management menu

Suggestions to improve your rating

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* 8. Please rate the following based on your experience:

	Communication from your key carer	Individual attention to your child	Your child's progress	Inclusiveness of activities
Childcare	Childcare Communication from your key carer menu	Childcare Individual attention to your child menu	Childcare Your child's progress menu	Childcare Inclusiveness of activities menu

Any suggestions that would improve your rating

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* 9. Please rate the following based on your experience, 5 being the highest score.

	Poor	Satisfactory	Good	Outstanding
Toys	Toys Poor	Toys Satisfactory	Toys Good	Toys Outstanding
Garden	Garden Poor	Garden Satisfactory	Garden Good	Garden Outstanding
Cleanliness	Cleanliness Poor	Cleanliness Satisfactory	Cleanliness Good	Cleanliness Outstanding
Safety/security	Safety/security Poor	Safety/security Satisfactory	Safety/security Good	Safety/security Outstanding
Menu variety/choice	Menu variety/choice Poor	Menu variety/choice Satisfactory	Menu variety/choice Good	Menu variety/choice Outstanding

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* 10. Do you use any of the following tools provided by Nursery?

	Famly	Nursery Facebook Page	Nursery Website	Day Nurseries Website
Communication from Nursery	Communication from Nursery Famly menu	Communication from Nursery Nursery Facebook Page menu	Communication from Nursery Nursery Website menu	Communication from Nursery Day Nurseries Website menu

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* 11. What is the primary reason you are using childcare?

To enable you to work

To socialise

Look after siblings

Other (please specify)

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* 12. Do you use any other forms of childcare? (Please select all that apply)

Extended family/friends

Childminder

Nanny

Other nursery provider

Other provider name

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* 13. Is there one particular member of staff that you feel has gone above and beyond in supporting your child and/or family and why? Please add their name and your comments below.