Orders not downloading into Tradebox Checklist

Checklist if orders are not downloading or are missing from Tradebox.

Please use this checklist to rule out the most common reasons for orders NOT being downloaded from a sales channel into Tradebox. This checklist should only be used if orders are NOT appearing in Tradebox. A separate checklist is available for orders that exist in Tradebox but are not posting to an integrated accounts software.

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* 1. Address

Name

Company

Email Address

The following article provides guidance on how to verify the settings in this checklist; https://help.tradebox.co.uk/hc/en-gb/articles/360028010231

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* 2. Go to the Channels list and check that the sales channel (the missing orders are from) is ACTIVE and has the DOWNLOAD option ticked.

True

False

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* 3. Check that the Tradebox Data Service is running on the Service PC. If not reboot the Tradebox Service. See here for common causes of the Data Service not working.

The Data Service is running

The Data Service was NOT running and has been rebooted

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* 4. Is the order DATE of the missing orders 'prior to' the allowed download date set in the channel configuration. See here for more information.

Dates of missing order(s) are after the 'Prior To' date set in the channel configuration.

Dates of missing order(s) are before the 'Prior To' date set in the channel configuration.

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* 5. Is the channel configured to go back enough days to capture the missing orders?

Yes, the channel is going back enough days to capture the missing orders.

No, the channel is not going back enough days.

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* 6. Have the order statuses of the missing order(s) been given permission to be downloaded in the Tradebox sales channel?

Yes, the sales channel is configured to download order statuses of the missing orders.

No, the sales channel was NOT configured to download order statuses of the missing orders.

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* 7. Are the missing orders in the same currency as the sales channel?

Yes, the missing orders are in the same currency as the sales channel.

No, the missing orders are NOT in the same currency as the sales channel.

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* 8. Are there any recent entries in the ISSUES log that relate to either the missing orders or the sales channel in general that provide an indication of the issue?

I have checked the Issues Log and there are no entries relating to the missing orders or the channel in general.

I have checked the Issues Log and there are entries relating to the missing orders and/or the channel.