IT Helpdesk - Customer Satisfaction Survey

Question Title

* 1. Overall, how satisfied, or dissatisfied are you with our management of this call?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 2. How responsive have we been to your questions or concerns about your tickets?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 3. How satisfied are you with the amount of updates provided by our Helpdesk team whilst your call was being handled?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 4. Please provide the Service Express reference number of your call, if you're happy to disclose it

Question Title

* 5. Do you have any other comments, questions, or concerns?

Question Title

* 6. How likely is it that you would recommend Service Express to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10