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Changes in express delivery sector for satisfying customers post Covid-19
During and Post pandemic deliveries
Please make the choice based on your own experiences and understandings.
The time for completing the questionnaire takes 3 - 5 minutes.
*
1.
Which
logistics modes/activities
are you involved in?
(Required.)
Last-mile delivery
Warehousing
Distribution
Transport
Other (please specify)
*
2.
How many
years of experience
do you have in the logistics sector
(Required.)
Less than 5 yrs
5-10 years
11 years or more
*
3.
Who does your company
deliver to
? (multiple choices/selection)
(Required.)
End consumer
Retailers
Wholesalers/distributers
Manufacturers
Service sector
Other (please specify)
*
4.
Which industries
are you serving ? (multiple choices/selection)
(Required.)
E-Retail
Retailers (bricks and mortar)
Food
Healthcare
Automotive
Other (please specify)
*
5.
In your experience, how do you think
the following
end-customer options have changed
post Covid-19?
Please answer all questions below:
(Required.)
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
1. Nominated-day or time-slot delivery options
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
2. Next-day delivery options
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
3. Home delivery (including safe place instruction)
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
4. Parcel self-collection (out of home, locker or collect at store)
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
5. Delivery rescheduling options
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
6. Real-time parcel tracking
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
7. Multiple channels for return (e.g., home collection, locker drop off, post back)
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
8. Free return
Significantly decreased
Somewhat decreased
Not Affected
Somewhat increased
Significantly increased
*
6.
How do you think the existing consumer-facing services
should adapt to ensure a sustainable future
(economically and environmentally)?
Choose
'3 options'
(Required.)
Always charge for standard home delivery
Increase minimum spend for free delivery
Slow down delivery speed
Remove time-slot delivery options
Raise customer awareness of the carbon footprint of deliveries
Provide incentives for using pickup options (lockers, store, etc.)
Provide options for sustainable deliveries (e.g., by bike, electric vehicle)
Provide incentives for 'bundling orders' to fewer deliveries
Differentiate delivery fees for remote address
Reduce free delivery attempts
Increase price for returns
*
7.
Do you think the current last-mile delivery model will be
environmentally sustainable
?
(Required.)
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
*
8.
Do you think the current last-mile delivery model will be
economically sustainable
?
(Required.)
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
9.
Any other insights you would like to share on the impact of changing consumer behaviour on the express delivery/courier market? - Optional answer.
10.
If you would like to be contacted about the results of this study, please give us your details. - Optional answer.
Email Address
Name - (Optional)
