Matchday Experience Survey - Ipswich Town 2016/17

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* From where did you watch the game?

New Road Stand

New Road Family Stand

Ealing Road Terrace

Braemar Road Stand

Braemar Road Stand Paddock

Question Title

* At this game, how long did it take you to enter the ground?

Not a queue

0-1 minutes

1-2 minutes

2-5 minutes

5-10 minutes

10-15 minutes

More than 15 minutes

Question Title

* At this game what was your overall rating of the following?

	Awful	Quite poor	Average	Good	Excellent	Don't know
Toilets	Toilets Awful	Toilets Quite poor	Toilets Average	Toilets Good	Toilets Excellent	Toilets Don't know
Catering	Catering Awful	Catering Quite poor	Catering Average	Catering Good	Catering Excellent	Catering Don't know
Your standing area / seating area	Your standing area / seating area Awful	Your standing area / seating area Quite poor	Your standing area / seating area Average	Your standing area / seating area Good	Your standing area / seating area Excellent	Your standing area / seating area Don't know
The Hive	The Hive Awful	The Hive Quite poor	The Hive Average	The Hive Good	The Hive Excellent	The Hive Don't know
Club shop	Club shop Awful	Club shop Quite poor	Club shop Average	Club shop Good	Club shop Excellent	Club shop Don't know
Stewards	Stewards Awful	Stewards Quite poor	Stewards Average	Stewards Good	Stewards Excellent	Stewards Don't know

Question Title

* If you visited The Hive, how long did you or (the person who went to the bar) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes	n/a
before the game?	before the game? Not a queue	before the game? 0-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes	before the game? n/a
at half time?	at half time? Not a queue	at half time? 0-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes	at half time? n/a
after the game?	after the game? Not a queue	after the game? 0-2 minutes	after the game? 2-5 minutes	after the game? 5-10 minutes	after the game? 10-15 minutes	after the game? More than 15 minutes	after the game? n/a

Question Title

* Excluding The Hive, if you (or a friend) purchased alcohol inside the ground how long did you (they) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes	n/a
before the game?	before the game? Not a queue	before the game? 0-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes	before the game? n/a
at half time?	at half time? Not a queue	at half time? 0-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes	at half time? n/a
after the game?	after the game? Not a queue	after the game? 0-2 minutes	after the game? 2-5 minutes	after the game? 5-10 minutes	after the game? 10-15 minutes	after the game? More than 15 minutes	after the game? n/a

Question Title

* If you (or a friend) visited a catering outlet inside the ground to how long did you (they) queue to be served? (please leave blank if/when not applicable)

	Not a queue	0-1 minutes	1-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than 15 minutes
before the game?	before the game? Not a queue	before the game? 0-1 minutes	before the game? 1-2 minutes	before the game? 2-5 minutes	before the game? 5-10 minutes	before the game? 10-15 minutes	before the game? More than 15 minutes
at half time?	at half time? Not a queue	at half time? 0-1 minutes	at half time? 1-2 minutes	at half time? 2-5 minutes	at half time? 5-10 minutes	at half time? 10-15 minutes	at half time? More than 15 minutes

Question Title

* At this game, how long did you queue for the toilets at...

	No queue	0-2 minutes	2-5 minutes	5-10 minutes	10-15 minutes	More than fifteen minutes	n/a
Before the game	Before the game No queue	Before the game 0-2 minutes	Before the game 2-5 minutes	Before the game 5-10 minutes	Before the game 10-15 minutes	Before the game More than fifteen minutes	Before the game n/a
HALF time	HALF time No queue	HALF time 0-2 minutes	HALF time 2-5 minutes	HALF time 5-10 minutes	HALF time 10-15 minutes	HALF time More than fifteen minutes	HALF time n/a
FULL time	FULL time No queue	FULL time 0-2 minutes	FULL time 2-5 minutes	FULL time 5-10 minutes	FULL time 10-15 minutes	FULL time More than fifteen minutes	FULL time n/a

Question Title

* About the toilet facilities....

	Yes	No	Don't know	n/a
Was there any hot water?	Was there any hot water? Yes	Was there any hot water? No	Was there any hot water? Don't know	Was there any hot water? n/a
Was there any toilet paper?	Was there any toilet paper? Yes	Was there any toilet paper? No	Was there any toilet paper? Don't know	Was there any toilet paper? n/a
Was there any soap?	Was there any soap? Yes	Was there any soap? No	Was there any soap? Don't know	Was there any soap? n/a
Was there a hand sanitizer?	Was there a hand sanitizer? Yes	Was there a hand sanitizer? No	Was there a hand sanitizer? Don't know	Was there a hand sanitizer? n/a
Did the toilet flush?	Did the toilet flush? Yes	Did the toilet flush? No	Did the toilet flush? Don't know	Did the toilet flush? n/a

Question Title

* How clean were the toilet facilities? (please only answer if visited)

Very Poor

Poor

Good

Very Good

Question Title

* Did you have any problems hearing the new Public Address system?

Yes

If yes, provide your seat number or approximate location on the terrace

Question Title

* Was you view of the game effected by the glare from the floodlights?

Yes

If yes, provide your seat number or approximate location on the terrace

Question Title

* If you had any interactions with Brentford staff or stewards, how positive or negative were they?

Very negative

Negative

Positive

Very positive

Question Title

* Did you have any problems accessing the stadium with your ticket?

No problems with my season ticket

No problems with membership card ticket

No problems with a paper ticket

Experienced problems with my season ticket

Experienced problems with membership card ticket

Experienced problems with a paper ticket

Question Title

* At this game did you hear or witness any of the following?

	Inside Griffin Park	In the vicinity of the ground
Racism (Racial abuse)	Racism (Racial abuse) Inside Griffin Park	Racism (Racial abuse) In the vicinity of the ground
Sexism	Sexism Inside Griffin Park	Sexism In the vicinity of the ground
Homophobia	Homophobia Inside Griffin Park	Homophobia In the vicinity of the ground
Excessive swearing	Excessive swearing Inside Griffin Park	Excessive swearing In the vicinity of the ground
Threatening behaviour	Threatening behaviour Inside Griffin Park	Threatening behaviour In the vicinity of the ground
Violence	Violence Inside Griffin Park	Violence In the vicinity of the ground
None of the above	None of the above Inside Griffin Park	None of the above In the vicinity of the ground

If you have answered yes to any of the above please give brief details

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* Have you anything else to say about the matchday experience at Griffin Park?

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* Would you like to be part of our match day experience team and receive periodic e-mails asking you for your views or opinions of events and incidents?

Yes - My e-mail address is below

No thank you

My e-mail address is

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* Do you have a disability?

Yes (please let us know about your disability (i.e. blind)

No, I am a carer (please give details below about the person you accompany)

Details of your Disability

Question Title

* Are you a member of BIAS?

Yes

Not at the moment - please send an application form and the link to join on line to the email address below

My e-mail address is:

Matchday Experience Survey - Ipswich Town 2016/17

Default Section

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* Are you:

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* From where did you watch the game?

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* At this game, how long did it take you to enter the ground?

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* At this game what was your overall rating of the following?

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* If you visited The Hive, how long did you or (the person who went to the bar) queue to be served? (please leave blank if/when not applicable)

Question Title

* Excluding The Hive, if you (or a friend) purchased alcohol inside the ground how long did you (they) queue to be served? (please leave blank if/when not applicable)

Question Title

* If you (or a friend) visited a catering outlet inside the ground to how long did you (they) queue to be served? (please leave blank if/when not applicable)

Question Title

* At this game, how long did you queue for the toilets at...

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* About the toilet facilities....

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* How clean were the toilet facilities? (please only answer if visited)

Question Title

* Did you have any problems hearing the new Public Address system?

Question Title

* Was you view of the game effected by the glare from the floodlights?

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* If you had any interactions with Brentford staff or stewards, how positive or negative were they?

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* Did you have any problems accessing the stadium with your ticket?

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* At this game did you hear or witness any of the following?

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* Have you anything else to say about the matchday experience at Griffin Park?

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* Would you like to be part of our match day experience team and receive periodic e-mails asking you for your views or opinions of events and incidents?

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* Do you have a disability?

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* Are you a member of BIAS?