ITS Customer Satisfaction Survey
1.
Company Name
2.
Your Email Address (Optional)
3.
On a scale of 0 to 10,
How likely is it that you would recommend Industrial Trading Solutions Ltd to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
4.
Overall, how satisfied or dissatisfied are you with Industrial Trading Solutions Ltd?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
5.
Which of the following words would you use to describe our products? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
6.
How well do our products meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
7.
How would you rate the quality of the product?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
8.
How would you rate the value for money of the product?
Excellent
Above average
Average
Below average
Poor
9.
How responsive have we been to your questions or concerns about our products?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
10.
How long have you been a customer of our company?
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
11.
How likely are you to purchase any of our products again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
12.
Which of these brands were you NOT aware ITS supply?
Alfa Laval
Daniatech
Mouvex Pumps
Bornemann Pumps
Dasic Tank Clean
Liag
VenAir
Keofitt
Burkert
Scandi Brew
Servinox
Toftejorg
Ham-Let
KMH
MCPI
Pipetite
Vak Kimsa
Tri-Clover
13.
Do you have any other comments, questions, or concerns?
