We aim to offer the highest standard of service at all times.  We would like to know about your recent experience as a tenant, resident or other customer of Caledonia.  Please take a few minutes to complete this survey and share your views with us. 

Data Protection
We treat all information provided as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.

If you have any questions about this survey, or require assistance, please contact our Customer Services Team on 0800 678 1228 or email

All completed surveys will be entered into our monthly prize draw. One name will be drawn at random and win a shopping voucher to the value of £25.  News about winners will appear in our quarterly newsletter.

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* 1. Taking everything into account, how satisfied or dissatisfied are you with the overall service provided by Caledonia?

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* 2. To what extent do you agree or disagree with the following?

  Agree strongly Agree Neither agree nor disagree Disagree Disagree strongly
Caledonia provides an effective and efficient service
Caledonia provides the standard and quality of service I expect
Caledonia treats its tenants and customers fairly

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* 3. How would you describe the member of staff you dealt with?

  Always Usually Occasionally Never

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* 5. How likely is it that you would recommend Caledonia to a friend or colleague?

Not at all likely
Extremely likely

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* 6. How could we improve our customer service?  Please use this space to tell us:

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* 7. Further contact

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* 8. Contact information (Please note this is optional, but you will need to provide this if you would like us to contact you or deal with specific issues you have raised during this survey.  Your details are also required if you wish to take part in the prize draw)

Thank you for taking part in our survey!