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Home Delivery Service
How did we do today?
Please answer the following questions in order to provide valuable feedback to our delivery team. Your responses are important to us and will allow us to continue to improve our service levels in the future
*
1.
Your details
(Required.)
Name
*
Address
Address 2
City/Town
County
Post code
Email Address
*
Phone Number
*
2.
Please rate the following aspects of our service
(Required.)
Excellent
Good
Acceptable
Poor
Not applicable
Giving you clear information when placing your order on when you could expect delivery?
Excellent
Good
Acceptable
Poor
Not applicable
Our understanding of any access restrictions relating to the place of delivery?
Excellent
Good
Acceptable
Poor
Not applicable
Communicating any changes to your order or delivery
Excellent
Good
Acceptable
Poor
Not applicable
Meeting your expected delivery date
Excellent
Good
Acceptable
Poor
Not applicable
Professionalism, appearance and helpfulness of delivery team
Excellent
Good
Acceptable
Poor
Not applicable
Overall level of service provided by the delivery team
Excellent
Good
Acceptable
Poor
Not applicable
Your comments
*
3.
Did the item(s) delivered to you meet with your expectations?
(Required.)
Yes
No
Comments
*
4.
In the event of a problem with the item(s) delivered or the delivery service, were we able to respond to your concerns courteously and efficiently?
(Required.)
Yes
No
Not applicable
Comments
*
5.
Did the delivery day and time meet your expectations?
(Required.)
Yes
No
If no, please comment on how you think we should improve our delivery offer, eg timed delivery slots, weekend or evening deliveries
*
6.
How likely is it that you would recommend Jarrold to a friend, family member or colleague?
(Required.)
Very likely
Fairly likely
Neither likely or unlikely
Fairly unlikely
Very unlikely
If answering unlikely, please explain the reasons for your response
7.
Are there any other areas where we might improve our service?
