Extended Access - Evening and Weekend Appointments

Telford and Wrekin Clinical Commissioning Group (CCG) currently commissions the Extended Access Service and would like to ask those patients who have used this service about their experience.

The Extended Access Service provides pre-bookable, routine, primary care, evening, weekend and bank holiday appointments for all residents registered with a Telford and Wrekin GP.

Appointments are delivered via hubs across four locations (Wellington Medical Practice, Stirchley Medical Practice, Teldoc Malinslee site and Teldoc Oakengates site).

If you have used this service over the last 18 months, we would like to hear your views and experiences and would be grateful if you completed the following short survey.

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* 1. Please let us know which GP practice you are registered at:

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* 2. Was your extended access appointment on a weekday evening, weekend or bank holiday?

Weekday Evening

Weekend

Bank Holiday

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* 3. Where did you go to attend your appointment?

Wellington Medical Practice

Stirchley Medical Practice

TelDoc - Malinslee Branch

TelDoc - Oakengates Branch

Teldoc - Lawley Branch (usually Bank Holidays only)

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* 4. How many days beforehand did you book your appointment?

0 - 1 Day Earlier

2 - 5 Days Earlier

6 - 10 Days Earlier

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* 5. How did you book your appointment?

In person at my GP Practice

I telephoned my GP Practice

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* 6. How easy did you find it to book your appointment?

Very Easy

Easy

Neither Easy nor Difficult

Difficult

Very Difficult

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* 7. When you asked for an appointment were you offered a choice of an Extended Access appointment at the same time as one during normal practice opening hours?

Yes

No, I had to ask about Extended Access appointments before being offered one

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* 8. Who was your appointment with?

A GP

A Nurse

Another Healthcare Professional

Other (please specify)

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* 9. Due to the COVID-19 pandemic you will have initially had a telephone consultation rather than being seen face-to-face in practice. Following your telephone conversation were you offered any of the following:

Face-to-face appointment with Extended Access on the same day

Advised to book a face-to-face appointment at your GP practice on another day

Advised to book a telephone consultation with your own GP practice

Advised to book a video consultation with your own GP practice

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* 10. How satisfied were you with your appointment?

	Very Satisfied	Somewhat Satisfied	Neither Satisfied nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied
Convenience of the appointment	Convenience of the appointment Very Satisfied	Convenience of the appointment Somewhat Satisfied	Convenience of the appointment Neither Satisfied nor Dissatisfied	Convenience of the appointment Somewhat Dissatisfied	Convenience of the appointment Very Dissatisfied
Received call back at time agreed	Received call back at time agreed Very Satisfied	Received call back at time agreed Somewhat Satisfied	Received call back at time agreed Neither Satisfied nor Dissatisfied	Received call back at time agreed Somewhat Dissatisfied	Received call back at time agreed Very Dissatisfied
Confidence and trust in the Healthcare Professional conducting the consultation	Confidence and trust in the Healthcare Professional conducting the consultation Very Satisfied	Confidence and trust in the Healthcare Professional conducting the consultation Somewhat Satisfied	Confidence and trust in the Healthcare Professional conducting the consultation Neither Satisfied nor Dissatisfied	Confidence and trust in the Healthcare Professional conducting the consultation Somewhat Dissatisfied	Confidence and trust in the Healthcare Professional conducting the consultation Very Dissatisfied
Were your needs met during the consultation	Were your needs met during the consultation Very Satisfied	Were your needs met during the consultation Somewhat Satisfied	Were your needs met during the consultation Neither Satisfied nor Dissatisfied	Were your needs met during the consultation Somewhat Dissatisfied	Were your needs met during the consultation Very Dissatisfied

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* 11. Did you require any further tests/treatment/medication which could not be arranged during the consultation?

Yes

Not Applicable

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* 12. Did your GP practice contact you after your appointment to arrange further tests/treatments/medication?

Yes

Not Applicable

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* 13. How likely are you to ask for/accept an Extended Access appointment again?

Very Likely

Likely

Neither Likely nor Unlikely

Unlikely

Very Unlikely

Extended Access - Evening and Weekend Appointments

Question Title

* 1. Please let us know which GP practice you are registered at:

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* 2. Was your extended access appointment on a weekday evening, weekend or bank holiday?

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* 3. Where did you go to attend your appointment?

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* 4. How many days beforehand did you book your appointment?

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* 5. How did you book your appointment?

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* 6. How easy did you find it to book your appointment?

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* 7. When you asked for an appointment were you offered a choice of an Extended Access appointment at the same time as one during normal practice opening hours?

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* 8. Who was your appointment with?

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* 9. Due to the COVID-19 pandemic you will have initially had a telephone consultation rather than being seen face-to-face in practice. Following your telephone conversation were you offered any of the following:

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* 10. How satisfied were you with your appointment?

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* 11. Did you require any further tests/treatment/medication which could not be arranged during the consultation?

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* 12. Did your GP practice contact you after your appointment to arrange further tests/treatments/medication?

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* 13. How likely are you to ask for/accept an Extended Access appointment again?

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* 14. Please tell us anything else you think we can do to improve the Extended Access Service: