Feedback following a child protection conference or a CLA review

We have asked you to complete this feedback form as you have recently taken part in a child protection conference or children looked after review.  We would like to know what you think about the process and we would really appreciate your feedback to help us improve our Independent Reviewing Services. Many thanks.

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* 1. Did the Chair of the meeting (IRO) contact your before the meeting to make sure you  knew what to expect and help you prepare?

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* 2. Did you feel you were listened to and able to say what you wanted to say?

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* 3. Were the reasons for decisions make clearly explained and do you feel you understand the plan for your family following the meeting?

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* 4. Did you know what to expect at the meeting and who would be there?

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* 5. Did you feel you were treated with respect?

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* 6. Were the reasons for decisions made at the meeting fully explained to you?

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* 7. Do you understand the plan for your family following the conference/review?

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* 8. Did you find the experience of attending this meeting to be "family friendly"?

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* 9. If you have any children aged 11+, were they offered advocacy from NYAS?

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* 10. What do you think we do that is good?

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* 11. What do you think we could do better?

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* 12. Were you informed about the complaints process?

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* 13. You don't have to give us your details if you don't want to but if you do it will help us to act on your feedback.  What is your name?

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* 14. What is the name of the worker?

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