Glengarnock Estate

Resident Satisfaction Survey

As part of our customer service policy and our ongoing commitment to continuous improvement, please complete our short survey.

Question Title

* 1. Where 1 is very poor and 5 is excellent, please choose the rating in response to the questions below.

	1 - very poor	2 - poor	3 - average	4 - good	5 - excellent	N/A
How satisfied are you with our standard letters and contact details?	How satisfied are you with our standard letters and contact details? 1 - very poor	How satisfied are you with our standard letters and contact details? 2 - poor	How satisfied are you with our standard letters and contact details? 3 - average	How satisfied are you with our standard letters and contact details? 4 - good	How satisfied are you with our standard letters and contact details? 5 - excellent	How satisfied are you with our standard letters and contact details? N/A
How satisfied are you with the information provided about the works?	How satisfied are you with the information provided about the works? 1 - very poor	How satisfied are you with the information provided about the works? 2 - poor	How satisfied are you with the information provided about the works? 3 - average	How satisfied are you with the information provided about the works? 4 - good	How satisfied are you with the information provided about the works? 5 - excellent	How satisfied are you with the information provided about the works? N/A
How satisfied are you with the helpfulness and politeness of our staff?	How satisfied are you with the helpfulness and politeness of our staff? 1 - very poor	How satisfied are you with the helpfulness and politeness of our staff? 2 - poor	How satisfied are you with the helpfulness and politeness of our staff? 3 - average	How satisfied are you with the helpfulness and politeness of our staff? 4 - good	How satisfied are you with the helpfulness and politeness of our staff? 5 - excellent	How satisfied are you with the helpfulness and politeness of our staff? N/A
Was your property left clean and tidy when our operatives had finished their work?	Was your property left clean and tidy when our operatives had finished their work? 1 - very poor	Was your property left clean and tidy when our operatives had finished their work? 2 - poor	Was your property left clean and tidy when our operatives had finished their work? 3 - average	Was your property left clean and tidy when our operatives had finished their work? 4 - good	Was your property left clean and tidy when our operatives had finished their work? 5 - excellent	Was your property left clean and tidy when our operatives had finished their work? N/A
Were complaints dealt with effectively and efficiently by us?	Were complaints dealt with effectively and efficiently by us? 1 - very poor	Were complaints dealt with effectively and efficiently by us? 2 - poor	Were complaints dealt with effectively and efficiently by us? 3 - average	Were complaints dealt with effectively and efficiently by us? 4 - good	Were complaints dealt with effectively and efficiently by us? 5 - excellent	Were complaints dealt with effectively and efficiently by us? N/A
How happy are you with the level of service received?	How happy are you with the level of service received? 1 - very poor	How happy are you with the level of service received? 2 - poor	How happy are you with the level of service received? 3 - average	How happy are you with the level of service received? 4 - good	How happy are you with the level of service received? 5 - excellent	How happy are you with the level of service received? N/A
How satisfied were you with the overall quality and standard of the work?	How satisfied were you with the overall quality and standard of the work? 1 - very poor	How satisfied were you with the overall quality and standard of the work? 2 - poor	How satisfied were you with the overall quality and standard of the work? 3 - average	How satisfied were you with the overall quality and standard of the work? 4 - good	How satisfied were you with the overall quality and standard of the work? 5 - excellent	How satisfied were you with the overall quality and standard of the work? N/A

Question Title

* 2. Please provide us with your contact your contact details so we may follow up if required.

Name of Resident

Address