Exit Customer Satisfaction Survey Robson Financial Question Title * How likely is it that you would recommend Robson Financial to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * Overall, how satisfied or dissatisfied are you with Robson Financial? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied Question Title * Which of the following words would you use to describe our services? Select all that apply. Reliable High quality Useful Unique Good value for money Overpriced Impractical Ineffective Poor quality Unreliable Question Title * How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well Question Title * How would you rate the quality of the service? Very high quality High quality Neither high nor low quality Low quality Very low quality Question Title * How would you rate the value for money of the service? Excellent Above average Average Below average Poor Question Title * How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * How long have you been a customer of Robson Financial? This is my first purchase Less than six months Six months to a year 1 - 2 years 3 or more years I haven't made a purchase yet Question Title * How likely are you to purchase any of our services again? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Question Title * Do you have any other comments, questions, or concerns? Done