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Share you views on how you would like to collect your hospital prescription

The coronavirus pandemic has resulted in lots of changes in the hospital and it’s allowed us to test new ways that people can get their hospital prescriptions. We could make some of these changes more permanent, but we need know what you think about these. Please tell us your views by answering the questions below.
 Your answers are completely anonymous and the questionnaire will take around 5 to minutes complete.  The survey closes on Friday 5th February.  

We may be organising workshops and group discussions later in the year as we move forward with our plans to develop our pharmacy service.  If you would like us to let you know about opportunities to get involved, please send an email to khft.ppikingstonhospital@nhs.net or leave a message for the Patient Experience and Involvement Team on 0208 934 2504. 

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* 1. Imagine you’ve been given a prescription after a face to face appointment at Kingston Hospital. What would you prefer to do? Please rank your answer. This means tell us which is your first, second, third and fourth choice.

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* 2. Imagine you’ve had a phone or video appointment with a health professional from the hospital and they want to give you a prescription. What would you prefer to do? Please rank your answer. This means tell us which is your first, second, third and fourth choice.

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* 3. How should we give you details about the prescription that you need to collect? Which would you prefer we do? Please rank your answer. This means tell us which is your first, second and third choice.

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* 4. The pharmacy in Kingston Hospital is in our outpatient department also sells ‘over the counter’ medicine (e.g. paracetamol), health products (e.g. vitamins) and toiletries (e.g. toothpaste and nappies). How important is it that we have a pharmacy shop at Kingston Hospital?

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* 5. What sort of things would you be likely to buy from our pharmacy shop? Please rank your answer. This means tell us which is your first, second and third choice.  

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* 6. Is there anything else that you’d like to share with us?  Maybe you’ve had a very good, or very bad experience of getting your hospital prescription or maybe there are specific things you would like our pharmacy shop to stock. Please tell us about this as it will help to identify problems that we need to solve.

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* 7. Have you received a prescription from Kingston hospital in the last 12 months?  If so, how did you collect it? (tick all that apply)

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* 8. How important is it when you collect a prescription issued by the hospital to…

  How important is this? 
Have the chance to ask a pharmacist or other health professional questions about your prescription
Go a private space to talk to the pharmacist about your prescription or medication and health concern
Receive notification of when your prescription is ready so that you don’t have to wait around / can choose when to go to the pharmacy
Be able to collect your prescription from a pharmacy that is local to you

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* 9. Please can you tell us your age?  (only if you want to !)

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* 10. Please can you tell us your gender ?

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* 11. What’s the first part of your postcode?   This will help us to understand what different distance from the hospital makes to people's answers.  

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* 12. How would you describe you ethnicity ?

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