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Complete our survey on access to Blue Badges and other council services if people are not online

At Age UK we regularly hear from individuals and local Age UKs about the difficulties some people who are not online face when they want to access services and support such as claiming a Blue Badge or applying for the Council Tax energy rebate from their local council. We want to get a picture of the situation across England, so have developed this short survey. Thank you very much for taking the time complete it.
This survey is intended to be complementary to the work being done by Age UK London’s ‘Mind the Digital Gap’ campaign which Age UKs in London may also be involved with: https://www.ageuk.org.uk/london/projects-campaigns/mind-the-digital-gap/

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* 1. Blue Badges provide parking concessions to help people with disabilities or health conditions. How can people apply for Blue Badges in your area? (tick all options that apply)

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* 2. If a telephone claim is available, is it easy for people to find out about and receive this service?

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* 3. If a paper form is available, is it easy for people to find out about and receive this service?

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* 4. If face to face appointments are available, is it easy for people to find out about and receive this service?

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* 5. If online is the only option, what are people in your area told to do if they are not online themselves but need to apply?

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* 6. If you have any further information about how the system is working in your area - either positive or negative – please add below.

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* 7. The Council Tax energy rebate refers to the £150 payment made to people living in properties in bands A-D to help with rising energy bills. If people in your area in bands A-D do not pay their council tax by direct debit have they been sent information about how to apply?

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* 8. If yes, how are they able to apply? (Tick all that apply)

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* 9. Please provide any information about how this system is working in your area (either positive or negative experiences).

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* 10. Are there other council services which can only be accessed online in your area or that people find it difficult to access because they are not online? Please give details.

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* 11. Have you, as a local Age UK, made a complaint or made representations to the council about lack of offline options for applying for a Blue Badge or accessing other services?

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* 12. If yes, please give details.

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* 13. Does your Age UK help people who do not use the internet to apply for online support such as the Blue Badge?

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* 14. If yes, please give details.

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* 15. Does your Age UK provide digital inclusion services to help older people gain digital skills?

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* 16. Any other comments?

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* 17. Your contact details and local Age UK.

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* 18. Can we contact you again about issues to do with digital inclusion and exclusion?

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