SENDIASS Evaluation (April-September 2020) Question Title * 1. What is your role? Parent/carer Child/young person Professional (state organisation) Other (please state) OK Question Title * 2. State organisation or other role: OK Question Title * 3. What is the level of education? Pre-school Nursery Primary Secondary Further education Higher education Other (please state) OK Question Title * 4. Other level of education: OK Question Title * 5. SENDIASS is well publicised Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 6. My initial contact with the Service was handled quickly and efficiently Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 7. The staff is approachable, friendly and understanding Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 8. The staff are knowledgeable and well informed: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 9. The information I received was clear and easy to understand: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 10. The advice, information and support was helpful Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 11. After help from SENDIASS I felt more knowledgeable and confident when dealing with my issues: Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 12. I felt my involvement with SENDIASS helped my relationship with the nursery/school/college/Local Authority Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 13. I found the Service offered advice that was unbiased and neutral Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 14. I felt my issues were important to SENDIASS Agree Neither agree or disagree Disagree Strongly disagree OK Question Title * 15. I would use the Service again Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree OK Question Title * 16. How did you hear about SENIDASS? School/college Local Authority Friend Parent Group Other (please identify) OK Question Title * 17. How did you hear about SENIDASS? OK Question Title * 18. What concerns brought you to SENDIASS Advice/guidance EHCP or assessment Transition Review Mediation Tribunal Disagreement resolution Direct payments Personal budgets Complaint Other (please state) OK Question Title * 19. State other concerns that brought you to SENDIASS OK Question Title * 20. What type of help did SENDIASS offer you (all appropriate options) Support via telephone Support at meeting(s) Preparation for a meeting Help with paperwork General advice Home visit Mediation/tribunal Complaint Local Offer Providing leaflets and forms Knowledge of other services Signposting to another service OK Question Title * 21. Please use this space for any additional comments including ways you think SENDIASS could improve OK Question Title * 22. If you would like to give your contacts details below (optional). We may contact you regarding the feedback. Name: Telephone: Email: OK Question Title * 23. Thank you for completing this survey. The information gathered will be used for reporting purposes and to guide future development of the service. OK DONE