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IG Freedom of Information Customer Satisfaction Survey

1.Please let us know how you feel your Freedom of Information request was handled:
Very Good
Good
Satisfactory
Poor
The quality of the service provided
A timely acknowledgement of the request
The degree to which your response answered your request
Ease of understanding of the response
Overall helpfulness of response
2.Were you advised about the progress and outcome of your response?
Yes
No
N/A
If any of the information you requested was withheld, were you advised which exemptions had been applied to the response?
Did you receive the information within the 20 day working deadline?
If no, were you advised about the delay and kept informed of the progress?
Did you look at the Trusts Publication Scheme to see if the information you require was publically available before making your request?
3.Is there anything we could have done to improve the service?
4.Please provide any further comments you would like to make:
Thank you for taking the time to complete our Customer Satisfaction Survey

The information we collect will only be used for the purposes of monitoring the quality of our responses to requests that are received under the Freedom of Information Act 2000 and Environmental Information Regulations 2004.

All information will be held anonymously and the feedback given will not affect any future requests you may send to us.