SurveyMonkey Powered Online Survey

We at MNHQ would love to find out a bit more about what people think about our webchats on Mumsnet - what you like and dislike, what you’d like to see improved, etc.
It applies to all webchats: Book Club, politicians, slebs, academics, random people of interest.
Please answer the questions thinking about the most recent webchat thread you’ve looked at. It’s fine if you just lurk - we’d still very much like to know what you think.
Please fill in the survey below and add your details at the end and you'll be entered into a prize draw where one winner will get a £100 voucher for the store of their choice (from a list) - draw to be done 31 March 2017.

Thank you and good luck!

MNHQ

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* 1. Which webchat have you just read/taken part in? Please name the guest(s) so we know which one you’re thinking about.

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* 2. Please state...

	Yes	No
Are you a Mumsnet member?	Are you a Mumsnet member? Yes	Are you a Mumsnet member? No
Were you a Mumsnet member when you first clicked on the webchat?	Were you a Mumsnet member when you first clicked on the webchat? Yes	Were you a Mumsnet member when you first clicked on the webchat? No
Did reading the webchat prompt you to become a Mumsnet member - perhaps because you wanted to be able to post a question?	Did reading the webchat prompt you to become a Mumsnet member - perhaps because you wanted to be able to post a question? Yes	Did reading the webchat prompt you to become a Mumsnet member - perhaps because you wanted to be able to post a question? No

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* 3. How did you arrive on this webchat thread?

Just happened to see it in Active and clicked on it

Saw the slider at the bottom of a Mumsnet page and clicked on it

Followed a link on Facebook

Followed a link on Twitter

Followed a link on other social media

Directly followed a link from another site (news sites, for example)

Followed a link from a Mumsnet promotional newsletter or email

Followed a link someone else (not MNHQ) sent to me in an email or by text/similar

Saw people talking about it on other sites/news sites and came to Mumsnet to find it

Followed a link from the Mumsnet home page

Other (please specify)

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* 4. And - if you already knew about this webchat before you clicked through to the webchat thread - how did you hear about it? Please tick all that apply:

Saw it in Active

Saw it stickied (pinned) at the top of a Talk topic page

Saw the slider at the bottom of a Mumsnet page

Saw a post on Facebook from MNHQ

Saw a post on Facebook from someone else (not MNHQ)

Saw a post on Twitter from MNHQ

Saw a post on Twitter from someone else (not MNHQ)

Saw a link on another social media network

Saw it talked about on another site (news sites, for example)

Saw a mention in a Mumsnet promotional newsletter or email

Someone (not MNHQ) told me about it directly (eg face to face or via email or text)

Saw it on the Mumsnet home page

N/A: I did not know about the webchat before

Other (please specify)

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* 5. Did you read the webchat thread… (please tick all that apply)

Before the webchat

During the webchat

After the webchat had finished

Don’t know - couldn’t tell whether the webchat was happening when I was reading the thread

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* 6. Overall, how would you rate this webchat thread/your experience for the following?

	Excellent	Good	Neutral	Not good	Poor	N/A
Ease of use overall	Ease of use overall Excellent	Ease of use overall Good	Ease of use overall Neutral	Ease of use overall Not good	Ease of use overall Poor	Ease of use overall N/A
Knowing where the beginning and end of the thread are	Knowing where the beginning and end of the thread are Excellent	Knowing where the beginning and end of the thread are Good	Knowing where the beginning and end of the thread are Neutral	Knowing where the beginning and end of the thread are Not good	Knowing where the beginning and end of the thread are Poor	Knowing where the beginning and end of the thread are N/A
Understanding where the guest’s answers were	Understanding where the guest’s answers were Excellent	Understanding where the guest’s answers were Good	Understanding where the guest’s answers were Neutral	Understanding where the guest’s answers were Not good	Understanding where the guest’s answers were Poor	Understanding where the guest’s answers were N/A
Ease of use of At A Glance feature	Ease of use of At A Glance feature Excellent	Ease of use of At A Glance feature Good	Ease of use of At A Glance feature Neutral	Ease of use of At A Glance feature Not good	Ease of use of At A Glance feature Poor	Ease of use of At A Glance feature N/A
Finding out things you wanted to know	Finding out things you wanted to know Excellent	Finding out things you wanted to know Good	Finding out things you wanted to know Neutral	Finding out things you wanted to know Not good	Finding out things you wanted to know Poor	Finding out things you wanted to know N/A
Feeling ‘live’	Feeling ‘live’ Excellent	Feeling ‘live’ Good	Feeling ‘live’ Neutral	Feeling ‘live’ Not good	Feeling ‘live’ Poor	Feeling ‘live’ N/A
Ease of use of pagination (pages)	Ease of use of pagination (pages) Excellent	Ease of use of pagination (pages) Good	Ease of use of pagination (pages) Neutral	Ease of use of pagination (pages) Not good	Ease of use of pagination (pages) Poor	Ease of use of pagination (pages) N/A
Interaction with other Mumsnetters	Interaction with other Mumsnetters Excellent	Interaction with other Mumsnetters Good	Interaction with other Mumsnetters Neutral	Interaction with other Mumsnetters Not good	Interaction with other Mumsnetters Poor	Interaction with other Mumsnetters N/A
Interaction with the guest	Interaction with the guest Excellent	Interaction with the guest Good	Interaction with the guest Neutral	Interaction with the guest Not good	Interaction with the guest Poor	Interaction with the guest N/A
Ease of understanding of the format of Mumsnet webchats	Ease of understanding of the format of Mumsnet webchats Excellent	Ease of understanding of the format of Mumsnet webchats Good	Ease of understanding of the format of Mumsnet webchats Neutral	Ease of understanding of the format of Mumsnet webchats Not good	Ease of understanding of the format of Mumsnet webchats Poor	Ease of understanding of the format of Mumsnet webchats N/A
Feeling compelling/interesting	Feeling compelling/interesting Excellent	Feeling compelling/interesting Good	Feeling compelling/interesting Neutral	Feeling compelling/interesting Not good	Feeling compelling/interesting Poor	Feeling compelling/interesting N/A

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* 7. Did you quit reading the thread (before you’d reached the end) because you found the experience unsatisfactory in any way?

Yes

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* 8. If ‘yes’, please tell us what made you quit the thread. Please tick all that apply:

I was frustrated by the guest’s answers

It just wasn’t very interesting/compelling

I found it difficult to navigate around the chat

I was frustrated by how long it was taking the guest to answer

I didn’t understand how it worked

I found out what I needed to know and wasn’t interested in reading the rest

I couldn’t find the guest’s answers

I couldn’t find the right page

Real life called

Other (please specify)

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* 9. Did you post on the thread?

Yes - once

Yes - more than once

Not at all

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* 10. If ‘no’, why not? Please tick all that apply:

NA: I did post

I’m not a member

I am a member but was unable to log in

The question I had in mind had already been asked

I didn’t have a particular question I wanted to ask

I wasn’t particularly interested in the webchat overall

I find the idea of posting a bit intimidating

I couldn't work out how to post a question

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* 11. Did you share this webchat on social media or tell anyone else it was happening? Please tick all that apply:

I told other Mumsnetters on Mumsnet threads

I shared it on Twitter

I shared it on Facebook

I told real-life friends and family about it

I shared it on other social media sites and networks

Other means of telling someone else about it

No, I didn’t tell anyone else

And now some more general questions about Mumsnet webchats:

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* 12. Have you ever...

	Yes	No
Meant to take part in a Mumsnet webchat, but forgot that it was happening?	Meant to take part in a Mumsnet webchat, but forgot that it was happening? Yes	Meant to take part in a Mumsnet webchat, but forgot that it was happening? No
Heard about a Mumsnet webchat after it happened and thought ‘darn it, I wish I’d known about that one’?	Heard about a Mumsnet webchat after it happened and thought ‘darn it, I wish I’d known about that one’? Yes	Heard about a Mumsnet webchat after it happened and thought ‘darn it, I wish I’d known about that one’? No
Wanted to join a webchat but been unable because of the time it is being held?	Wanted to join a webchat but been unable because of the time it is being held? Yes	Wanted to join a webchat but been unable because of the time it is being held? No
Bought a book/ product being promoted on a MN webchat?	Bought a book/ product being promoted on a MN webchat? Yes	Bought a book/ product being promoted on a MN webchat? No

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* 13. What’s your preferred time for webchats - when would it be easiest or best for you to take part? Please tick all that apply:

Early morning (before 9am) weekdays

9am-midday weekdays

Midday-2pm weekdays

2pm-6pm weekdays

6pm-9pm weekdays

9pm-midnight weekdays

Early morning (before 9am) weekends

9am-midday weekends

Midday-2pm weekends

2pm-6pm weekends

6pm-9pm weekends

9pm-midnight weekends

None of these/no preference

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* 14. Who would you absolutely love us to have on for a Mumsnet webchat?

I would love to see...

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* 15. How old are you?

18 to 24

25 to 29

30 to 34

35 to 39

40 to 44

45 to 54

55 or older

I'd rather not say

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* 16. Please state the age of all your children.

Under 1

16+

No children

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* 17. Where do you live?

North East

North West

Yorkshire & The Humber

East Midlands

West Midlands

East of England

London

South East

South West

Wales

Scotland

Northern Ireland

Isle of Man

Channel Islands

Other (please specify)

Thank you so much for taking part!

MNHQ