LG Comms Social Media Survey

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1. Are you responsible for your organisation's social channels? (Required.)

Yes

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2. Which social channels does your organisation have a presence on? (Required.)

Facebook

Twitter

Instagram

TikTok

YouTube

Other (please specify)

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3. How many social profiles do you have for your organisation? (Required.)

1-5

6-10

11-15

16+

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4. Please rank the following social media activities in order of importance. (Required.)

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5. How many inhouse members of staff do you have managing your social media? (Required.)

None

None, it's outsourced

One

Two

Between two and five

More than five

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6. Which teams are responsible for social media? (Required.)

Social media/Digital

Marketing

Communications

Customer Service

Service Areas

Human Resources

Other (please specify)

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7. Do you use a social media platform to manage your social? (Required.)

Yes

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8. How long, on average, does it take for you to respond to a message on social?
(Required.)

Immediately

Within an hour

Within 24 hours

Within 1 week

Within 1 month

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9. What is the overall sentiment of your inbound social activity? (Required.)

Mostly positive

Mostly negative

Balance of the two

Don't know

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10. Have you seen a rise in the volume of messages you receive on social in the last 12 months?

(Required.)

Yes

We have seen a decline in the volume of messages received

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11. Do you feel you have a firm handle on the volume of online discussion around the organisation you represent? (Required.)

Yes

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12. Which, if any, of the statements below do you agree with concerning the online discussion around your organisation? (Select all that apply.) (Required.)

I would like to have more resource in place to monitor this

We have the right level of training in place in our team to monitor this

We have a social media management tool in place to help us monitor this

We have a social listening tool in place to help us monitor this

None of the above

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13. Are you ever concerned by the prospect of conversations taking place online about your organisation without your knowledge? (Required.)

Yes

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14. Have you or your team ever received abuse via your organisation's social media account? (Required.)

Yes

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15. Have you or your team ever hidden comments or banned users for anti-social behavior on your Facebook account? (Required.)

Yes

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16. Are you concerned about how negative comments on your social media can affect the mental health of your staff? (Required.)

Yes

LG Comms Social Media Survey

Question Title

* 1. Are you responsible for your organisation's social channels? (Required.)

Question Title

* 2. Which social channels does your organisation have a presence on? (Required.)

Question Title

* 3. How many social profiles do you have for your organisation? (Required.)

Question Title

* 4. Please rank the following social media activities in order of importance. (Required.)

Question Title

* 5. How many inhouse members of staff do you have managing your social media? (Required.)

Question Title

* 6. Which teams are responsible for social media? (Required.)

Question Title

* 7. Do you use a social media platform to manage your social? (Required.)

Question Title

* 8. How long, on average, does it take for you to respond to a message on social? (Required.)

Question Title

* 9. What is the overall sentiment of your inbound social activity? (Required.)

Question Title

* 10. Have you seen a rise in the volume of messages you receive on social in the last 12 months? (Required.)

Question Title

* 11. Do you feel you have a firm handle on the volume of online discussion around the organisation you represent? (Required.)

Question Title

* 12. Which, if any, of the statements below do you agree with concerning the online discussion around your organisation? (Select all that apply.) (Required.)

Question Title

* 13. Are you ever concerned by the prospect of conversations taking place online about your organisation without your knowledge? (Required.)

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* 14. Have you or your team ever received abuse via your organisation's social media account? (Required.)

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* 15. Have you or your team ever hidden comments or banned users for anti-social behavior on your Facebook account? (Required.)

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* 16. Are you concerned about how negative comments on your social media can affect the mental health of your staff? (Required.)

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* 17. Please select the biggest challenge for your organisation currently? (Required.)

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* 18. First name

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* 19. Surname

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* 20. Organisation

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* 21. Job title

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* 22. E-mail address

1. Are you responsible for your organisation's social channels? (Required.)

2. Which social channels does your organisation have a presence on? (Required.)

3. How many social profiles do you have for your organisation? (Required.)

4. Please rank the following social media activities in order of importance. (Required.)

5. How many inhouse members of staff do you have managing your social media? (Required.)

6. Which teams are responsible for social media? (Required.)

7. Do you use a social media platform to manage your social? (Required.)

8. How long, on average, does it take for you to respond to a message on social?
(Required.)

9. What is the overall sentiment of your inbound social activity? (Required.)

10. Have you seen a rise in the volume of messages you receive on social in the last 12 months?

(Required.)

11. Do you feel you have a firm handle on the volume of online discussion around the organisation you represent? (Required.)

12. Which, if any, of the statements below do you agree with concerning the online discussion around your organisation? (Select all that apply.) (Required.)

13. Are you ever concerned by the prospect of conversations taking place online about your organisation without your knowledge? (Required.)

14. Have you or your team ever received abuse via your organisation's social media account? (Required.)

15. Have you or your team ever hidden comments or banned users for anti-social behavior on your Facebook account? (Required.)

16. Are you concerned about how negative comments on your social media can affect the mental health of your staff? (Required.)

17. Please select the biggest challenge for your organisation currently?

(Required.)

18. First name

19. Surname

20. Organisation

21. Job title

22. E-mail address