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First of all, we'd like to ask you some introductory questions.

Please note: the data collected in this survey will be used to improve Citizens Advice Scotland’s knowledge of consumers facing parcel surcharging and non-deliveries in Scotland. Your personal details will not be shared with any third party organisations.

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* 1. What is your gender

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* 2. What is your age?

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* 3. Are you filling out this survey on behalf of a household or business? (if you are answering on behalf of more than one address, please fill in a separate survey for each)

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* 4. Which Citizens Advice Bureau invited you to fill out this survey (this will help us divide up our results)

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