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The hottest topics in accountancy: your views
1.
Describe your relationship with clients (please pick all that apply)
Clients are more appreciative of the work we do, compared to pre-pandemic
Client relationships have stayed the same in the last 18 months
Clients put more pressure on us to deliver advisory work on top of day-to-day compliance work within current fees
Clients are using us more as a trusted business advisor
Clients only view us as compliance partners
Not applicable to my role
2.
What area(s) keeps you awake at night? [external focused]
Moving clients to MTD
Preparing the practice for MTD
Keeping clients’ businesses afloat
Keeping the accountancy firm afloat
Being replaced by technology
How to market our services to new audiences
Other (please specify)
3.
What area(s) keeps you awake at night? [internal focused]
Managing work-life balance
Hiring staff amid the skills & salary war
Retaining staff amid the skills & salary war
Creating a strong company culture
How to support a culture of diversity & inclusion
Mental wellbeing and support for staff
Flexible & hybrid working arrangements
Other
4.
What fee-paying area(s) would you like to grow in the next 12 months? (Please tick all that apply)
Strategic business planning and coaching
Business tax
Payroll services
HR services
Bookkeeping
Tax advice
Management accounts
Tax planning
Company secretarial
Core compliance
Forecasting
Consultation on financial performance
Auditing
Cashflow forecasting
Not applicable – we don’t want to grow any fee-paying areas
Other
5.
What would prevent your firm from growing fees in the next 12 months?
The current skillset of my employees
Time to work on implementing the business growth strategy
Not enough time and/or skill to market the business
Technology infrastructure to support a larger team
Ability to move from compliance to advisory services
We want to introduce value-added services but we’re time poor supporting existing clients
We struggle to implement advisory services due to internal resistance
We mainly focus on compliance work, and likely always will
External economic factors
Other
6.
What technology has your firm started using in the last 18 months?
CRM (customer relationship marketing)
Database
Practice Management
Cloud Bookkeeping
Cloud Payroll software
Analytics tools
Compliance software
RPA (Robotic Process Automation)
Not applicable – we don’t automate any areas
None of these
Other
7.
How much of your future work would you like to automate?
Less than 10%
10-30%
31-50%
51-70%
71-90%
Nearly 100%
8.
Has your accounting firm:
Seen significant efficiencies since using new technologies and tools
Seen little improvement since using new technologies and tools
Had backlash from staff concerned about the safety of their job when new technologies were brought into the firm
Struggled with knowing where to start bringing new technologies and tools into the firm
Seen revenues increase since using new technologies and tools
Got plans to automate more areas of the firm in the next 12-18 months
Other
9.
On MTD, does your accounting firm:
Agree with the most recent delay to ITSA
Need more guidance on how to convince clients of MTD’s benefits
Have regular conversations with clients about how to best implement MTD
Have the right technology & tools to support clients transitioning to MTD
Think HMRC needs to listen to accountants more when deciding the MTD roadmap
Think MTD is the best thing for clients
10.
What best describes your cloud technology strategy?
We don’t have one
We’re thinking about it but don’t know where to start
We’re in the process of moving some operations to the cloud
We’re fully cloud and have been for some time
We were born in the cloud
11.
Do you or your company use any IRIS products?
Yes
No
12.
Are you happy for IRIS to contact you regarding this survey? If so, please confirm your contact details below.
Name
Company
Email Address
Phone Number
Current Progress,
0 of 12 answered
