Client satisfaction questionnaire

How did we do?

Thank you for completing this short online questionnaire about your recent experience as a client of Lodders. Your feedback is important to us and helps us to understand what we are doing well and any areas in which we can improve our service.

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* 1. Your details

Your full name

Your company name (if applicable)

First line of your address

Your postcode

Your email address

Your phone number

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* 2. Date of feedback

Date feedback entered/collected

Date

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* 3. Our reference - if known (you can find this on your invoice or any letter we have sent you)

Please tell us how well we met your expectations in the following areas, with 6 being ‘greatly exceeded expectations’ and 1 being ‘fell very short of expectations’.

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* 4. Our communications

	1	2	3	4	5	6
Understanding your objectives and any concerns	Understanding your objectives and any concerns 1	Understanding your objectives and any concerns 2	Understanding your objectives and any concerns 3	Understanding your objectives and any concerns 4	Understanding your objectives and any concerns 5	Understanding your objectives and any concerns 6
Communicating clearly and concisely	Communicating clearly and concisely 1	Communicating clearly and concisely 2	Communicating clearly and concisely 3	Communicating clearly and concisely 4	Communicating clearly and concisely 5	Communicating clearly and concisely 6
Being transparent about costs	Being transparent about costs 1	Being transparent about costs 2	Being transparent about costs 3	Being transparent about costs 4	Being transparent about costs 5	Being transparent about costs 6
Keeping you informed	Keeping you informed 1	Keeping you informed 2	Keeping you informed 3	Keeping you informed 4	Keeping you informed 5	Keeping you informed 6
Being available when you needed to speak to us	Being available when you needed to speak to us 1	Being available when you needed to speak to us 2	Being available when you needed to speak to us 3	Being available when you needed to speak to us 4	Being available when you needed to speak to us 5	Being available when you needed to speak to us 6
Responding to your queries within a reasonable time	Responding to your queries within a reasonable time 1	Responding to your queries within a reasonable time 2	Responding to your queries within a reasonable time 3	Responding to your queries within a reasonable time 4	Responding to your queries within a reasonable time 5	Responding to your queries within a reasonable time 6
Answering your phone calls swiftly	Answering your phone calls swiftly 1	Answering your phone calls swiftly 2	Answering your phone calls swiftly 3	Answering your phone calls swiftly 4	Answering your phone calls swiftly 5	Answering your phone calls swiftly 6
Replying to your emails in a timely fashion	Replying to your emails in a timely fashion 1	Replying to your emails in a timely fashion 2	Replying to your emails in a timely fashion 3	Replying to your emails in a timely fashion 4	Replying to your emails in a timely fashion 5	Replying to your emails in a timely fashion 6

Please add any other comments about our communications

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* 5. Our expertise and service

	1	2	3	4	5	6
Demonstrating knowledge & expertise	Demonstrating knowledge & expertise 1	Demonstrating knowledge & expertise 2	Demonstrating knowledge & expertise 3	Demonstrating knowledge & expertise 4	Demonstrating knowledge & expertise 5	Demonstrating knowledge & expertise 6
Meeting deadlines & progressing the work effectively	Meeting deadlines & progressing the work effectively 1	Meeting deadlines & progressing the work effectively 2	Meeting deadlines & progressing the work effectively 3	Meeting deadlines & progressing the work effectively 4	Meeting deadlines & progressing the work effectively 5	Meeting deadlines & progressing the work effectively 6
Delivering on our promises	Delivering on our promises 1	Delivering on our promises 2	Delivering on our promises 3	Delivering on our promises 4	Delivering on our promises 5	Delivering on our promises 6
Securing a good result for you	Securing a good result for you 1	Securing a good result for you 2	Securing a good result for you 3	Securing a good result for you 4	Securing a good result for you 5	Securing a good result for you 6
Providing a quality service	Providing a quality service 1	Providing a quality service 2	Providing a quality service 3	Providing a quality service 4	Providing a quality service 5	Providing a quality service 6
Delivering value for money	Delivering value for money 1	Delivering value for money 2	Delivering value for money 3	Delivering value for money 4	Delivering value for money 5	Delivering value for money 6

Please add any other comments about our expertise and service

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* 6. Our facilities (please skip this question if you haven’t visited our offices)

	1	2	3	4	5	6
Comfort of our waiting areas and meeting rooms	Comfort of our waiting areas and meeting rooms 1	Comfort of our waiting areas and meeting rooms 2	Comfort of our waiting areas and meeting rooms 3	Comfort of our waiting areas and meeting rooms 4	Comfort of our waiting areas and meeting rooms 5	Comfort of our waiting areas and meeting rooms 6
Helpfulness of our reception staff	Helpfulness of our reception staff 1	Helpfulness of our reception staff 2	Helpfulness of our reception staff 3	Helpfulness of our reception staff 4	Helpfulness of our reception staff 5	Helpfulness of our reception staff 6

Please add any additional comments about our facilities

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* 7. What did you like best about our service?

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* 8. What could we do to improve?

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* 9. How likely are you to use Lodders again?

Please add any additional comments here

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* 10. How likely are you to recommend Lodders to a friend or colleague?

Please add any additional comments here

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* 11. For how long have you been a client of Lodders?

Please add any additional comments here

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* 12. How did you hear about us?

Keeping in touch

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* 13. We produce legal updates and publications from time to time on a range of topics; please tick any that you would like to receive. Please note that you can unsubscribe at any time and your data will be kept confidential.

Agriculture & landed estates

Business & commercial law

Charity law

Dispute resolution

Employment law & HR

Equine law

Family businesses

Family law

Powers of attorney & care fees

Property & planning

Wills, estates and tax planning

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* 14. Would you like to receive a copy of Lodders Life, our annual client magazine?

Yes

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* 1. Your details

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* 2. Date of feedback

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* 3. Our reference - if known (you can find this on your invoice or any letter we have sent you)

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* 4. Our communications

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* 5. Our expertise and service

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* 6. Our facilities (please skip this question if you haven’t visited our offices)

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* 7. What did you like best about our service?

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* 8. What could we do to improve?

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* 9. How likely are you to use Lodders again?

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* 10. How likely are you to recommend Lodders to a friend or colleague?

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* 11. For how long have you been a client of Lodders?

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* 12. How did you hear about us?

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* 13. We produce legal updates and publications from time to time on a range of topics; please tick any that you would like to receive. Please note that you can unsubscribe at any time and your data will be kept confidential.

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* 14. Would you like to receive a copy of Lodders Life, our annual client magazine?

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All done! Thank you very much for your time.