Lighthouse Customer Website Feedback

As a valued customer we would like to understand how satisfied you are with the service you have received from Lighthouse.

Please complete the short survey below and let us know your feedback.

This survey is anonymous, unless you leave your details to discuss your service further. Please be aware, feedback from this survey is reviewed weekly. If you have an emergency or need to speak to a member of the Vital Community Energi team, please call 0800 138 4560.

Question Title

* 1. Why did you get in touch with Lighthouse?

To make a payment

To report a fault

To find contact details or opening times

To get advice on how to reduce my energy costs

I have a query regarding billing

I have a query regarding debt management

To move in or out of your property

Other (please specify)

Question Title

* 2. Where did you look for information regarding your query?

Lighthouse website

Lighthouse telephone line

Lighthouse email address

Live chat on the Lighthouse website

Lighthouse social media - Facebook, Twitter, Whatsapp

Housing association or local authority website

Other (please specify)