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The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients helps us to identify what is working well, what can be improved and how.
 
Please do not submit any information that could specifically identify you, for example; your name, your date of birth, your NHS number or your address.
 
This survey is anonymous so we will be unable to answer any specific questions that you submit. If you have any concerns then please contact our reception team. 

We do sometimes share the comments with our staff and practice publications, for example our online newsletter. If you have any concerns then please contact our reception team.
 
We are very grateful for you taking the time to complete this survey. It should take less than 3 minutes to complete.

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* 1. Thinking about your recent appointment or consultation with us, overall, how was your experience of our service?

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* 2. Thinking about your recent appointment with us, please can you tell us why you gave us the rating above?

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* 3. Thinking about your recent appointment with us, can you tell us what went well?

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* 4. Thinking about your recent appointment with us, please can you tell us about anything we could have done better?

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* 5. Was your appointment face to face or via telephone?

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* 6. Which staff type was your appointment with?

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* 7. Do you have any other comments?

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* 8. Please can you select from the dropdown list your age (if you are completing the survey yourself) or the age of the person for whom you are completing the survey.

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* 9. Please state your ethnicity

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