THE ORCHARD PARTNERSHIP PATIENT SURVEY 2018 Thank you for taking the time to fill in our survey. OK Question Title * 1. How easy do you find booking/cancelling appointments by phone? Extremely poor Poor Satisfactory Good Extremely Good Extremely poor Poor Satisfactory Good Extremely Good OK Question Title * 2. How easy do you find booking/cancelling appointments online? Extremely poor Poor Satisfactory Good Extremely Good Extremely poor Poor Satisfactory Good Extremely Good OK Question Title * 3. How satisfied are you with making appointments for follow up and routine checks? Extremely poor Poor Satisfactory Good Extremely Good Extremely poor Poor Satisfactory Good Extremely Good OK Question Title * 4. How satisfied are you with making appointments for follow up and routine checks? Extremely Poor Poor Satisfactory Good Extremely Good Extremely Poor Poor Satisfactory Good Extremely Good OK Question Title * 5. How satisfied are you with the ease of making appointments for emergencies/urgent/ on the day sickness appointments? Extremely Poor Poor Satisfactory Good Extremely Good Extremely Poor Poor Satisfactory Good Extremely Good OK Question Title * 6. How satisfied are you with the waiting time for your appointments? Extremely Poor Poor Satisfactory Good Extremely Good Extremely Poor Poor Satisfactory Good Extremely Good OK Question Title * 7. Are you aware of what SystmOne online can offer? Yes No OK Question Title * 8. Do you find our website user friendly? Yes No OK Question Title * 9. To help us plan our future provisions of care could you please give us feedback on our surgeries opening times? OK Question Title * 10. Are there any other clinics or surgeries that you think could be run at the weekend or evenings that would be of benefit to you? OK DONE