Home to School Transport Autumn 2023 FVS Survey

1.How would you rate your overall experience with home to school transport this year?

Good

Fair

Poor

2.Did you get your application in before 31st March 2023?

Yes

No

Don't know

3.If your application went in after 31st March 2023 what was the reason?

Waiting for school/college place to be given (for example through the appeals process, admissions process, placement ratification etc

Delay in the EHC needs assessment process

I didn’t know about home to school transport before then

I knew about home to school transport but applied after the 31st March

N/A

Other (please specify)

4.Was your application for pre or post 16?

Pre 16 (Reception-year 11)

Post 16 (year 12+)

5.Have you had any difficulties with your child/young person’s home to school/college travel arrangements?

Yes

No

7.Did you need to appeal?

Yes

No

8.If you appealed, did you provide any additional information that was not in your original application?

Yes

No

N/A

9.Was your appeal successful?

Yes

No

N/A

10.Was home to school transport in place for the 1st day of term?

Yes

No

N/A

11.If no did this prevent your child or young person attending the first day of term?

Yes

No

N/A

12.How quickly was this resolved to enable your child to get to their education setting?

13.If your child/young person has contract home to school transport i.e. a taxi/minibus – when did you receive details of the arrangements such as transport provider, driver name, vehicle registration etc.

2 weeks or more before the start of term/start of transport

1 to 2 weeks before the start of term/start of transport

Less than a week before the start of term/start of transport

I did not find out the details until the transport turned up

N/A My child/young person doesn't receive contracted transport

14.How did you find out the details for the arrangements of your child/young persons home to school transport?

Surrey CC sent me the provider details and the provider contacted me

Surrey CC sent me provider details and I contacted the provider

Only the transport company contacted me - no details sent from Surrey CC

I had to call Surrey CC transport team to find out the details

I was unable to find out the details despite calling the transport team

The provider remained the same and I communicate directly with them

N/A my child/young person doesn't receive contracted transport

Other (please specify)

15.If you have experienced challenges with home to school transport this year what has the impact of these had on your family? (Please tick all that apply)

Loss of earning due to being unable to work and/or having to reduce work hours

Financial difficulties

Unable to get siblings to school on time

Mental stress and anxiety

Loss of education

Negative impact on relationship with spouse/partner

Negative impact on other relationships i.e. siblings, other family members etc.

N/A

Other (please specify)

16.Has your experience of home to school transport been better this year in comparison with last year

Yes

No

Very much the same

N/A I didn't use transport last year

17.What would you say has improved most since last year? (Please tick all that apply)

Communication about how and when to apply

Communication about when to expect information about application

Smoother application process

Responsiveness to calls and emails

Communication about the transport arrangements

No change from last year

N/A I didn't use home to school transport last year

Any other comments/examples

18.Any other comments

Home to School Transport Autumn 2023 FVS Survey

Tell us your experience of home to school transport