Marine Management Organisation (MMO) Satisfaction Survey

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* 1. Please tell us how you were made aware of this survey.

Invited to complete

A link from MMO's website

Word of mouth

Social media

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* 2. Please select the category that best describes you as our customer.

Individual

Private company

Association, voluntary organisation or charity

Public Body

Academic Institute

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* 3. Please confirm if you are responding on the basis of having received a service directly from the MMO?

Yes

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* 4. Please tell us the region of England in which you are based (as the individual completing this survey).

North East

Yorkshire and Humber

North West

East Midlands

West Midlands

East Anglia

Greater London

South East

South West

Prefer not to say

Other (please specify)

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* 5. Please tell us the MMO office you deal with most.

Newcastle (Head Office)

London

North Shields

Scarborough

Whitehaven

Preston

Lowestoft

Grimsby

Harwich

Plymouth

Brixham

Penzance

Hastings

Shoreham

Poole

Portsmouth

Not applicable (have not dealt with any offices)

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* 6. Please indicate below the principal area of the MMO you have dealt with. Please select one only area and base your answers on your experience of that area. If you feel there are other MMO areas you have significant dealings with please list them in the free format box at the end of the survey.

Freedom of Information or Environmental Information Regulations request

Marine planning: Advice

Marine planning: Consultation or engagement

Marine planning: Evidence-based decisions

Fisheries: Monitoring, control and surveillance

Fisheries: Effort management (days at sea)

Fisheries: Quota management - Sector

Fisheries: Quota management - Non-sector

Fisheries: Quota management - Under-10-metre pool

Fisheries: Vessel licensing

Fisheries: European funding

Protecting the environment: Marine pollution

Protecting the environment: Wildlife regulation

Protecting the environment: Conservation and marine protected areas

Protecting the environment: Monitoring, control and surveillance

Marine works and licensing: Harbour orders

Marine works and licensing: Marine aggregates extraction

Marine works and licensing: Renewable energy

Marine works and licensing: Nuclear energy

Marine works and licensing: Ports

Marine works and licensing: General marine construction

Marine evidence

Marine data management

Not applicable (have not dealt with any principle area)

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* 7. How satisfied are you (general):

	Very satisfied	Fairly satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied	N/A
with your understanding of the MMO’s responsibilities and what it does?	with your understanding of the MMO’s responsibilities and what it does? Very satisfied	with your understanding of the MMO’s responsibilities and what it does? Fairly satisfied	with your understanding of the MMO’s responsibilities and what it does? Neither satisfied nor dissatisfied	with your understanding of the MMO’s responsibilities and what it does? Fairly dissatisfied	with your understanding of the MMO’s responsibilities and what it does? Very dissatisfied	with your understanding of the MMO’s responsibilities and what it does? N/A
that the MMO is enabling sustainable development in our seas?	that the MMO is enabling sustainable development in our seas? Very satisfied	that the MMO is enabling sustainable development in our seas? Fairly satisfied	that the MMO is enabling sustainable development in our seas? Neither satisfied nor dissatisfied	that the MMO is enabling sustainable development in our seas? Fairly dissatisfied	that the MMO is enabling sustainable development in our seas? Very dissatisfied	that the MMO is enabling sustainable development in our seas? N/A
that we understand the challenges you face and/or your point of view?	that we understand the challenges you face and/or your point of view? Very satisfied	that we understand the challenges you face and/or your point of view? Fairly satisfied	that we understand the challenges you face and/or your point of view? Neither satisfied nor dissatisfied	that we understand the challenges you face and/or your point of view? Fairly dissatisfied	that we understand the challenges you face and/or your point of view? Very dissatisfied	that we understand the challenges you face and/or your point of view? N/A
that you have access to the evidence we use when decisions are taken that interest you?	that you have access to the evidence we use when decisions are taken that interest you? Very satisfied	that you have access to the evidence we use when decisions are taken that interest you? Fairly satisfied	that you have access to the evidence we use when decisions are taken that interest you? Neither satisfied nor dissatisfied	that you have access to the evidence we use when decisions are taken that interest you? Fairly dissatisfied	that you have access to the evidence we use when decisions are taken that interest you? Very dissatisfied	that you have access to the evidence we use when decisions are taken that interest you? N/A
that the MMO represents value for money from a public spending perspective?	that the MMO represents value for money from a public spending perspective? Very satisfied	that the MMO represents value for money from a public spending perspective? Fairly satisfied	that the MMO represents value for money from a public spending perspective? Neither satisfied nor dissatisfied	that the MMO represents value for money from a public spending perspective? Fairly dissatisfied	that the MMO represents value for money from a public spending perspective? Very dissatisfied	that the MMO represents value for money from a public spending perspective? N/A

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* 8. Please provide any other comments you would like to make about the MMO generally

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* 9. How satisfied are you (communication and engagement):

	Very satisfied	Fairly satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied	N/A
with the communications you have with the MMO?	with the communications you have with the MMO? Very satisfied	with the communications you have with the MMO? Fairly satisfied	with the communications you have with the MMO? Neither satisfied nor dissatisfied	with the communications you have with the MMO? Fairly dissatisfied	with the communications you have with the MMO? Very dissatisfied	with the communications you have with the MMO? N/A
with your engagement in the marine planning process?	with your engagement in the marine planning process? Very satisfied	with your engagement in the marine planning process? Fairly satisfied	with your engagement in the marine planning process? Neither satisfied nor dissatisfied	with your engagement in the marine planning process? Fairly dissatisfied	with your engagement in the marine planning process? Very dissatisfied	with your engagement in the marine planning process? N/A
that you are engaged in matters which affect you?	that you are engaged in matters which affect you? Very satisfied	that you are engaged in matters which affect you? Fairly satisfied	that you are engaged in matters which affect you? Neither satisfied nor dissatisfied	that you are engaged in matters which affect you? Fairly dissatisfied	that you are engaged in matters which affect you? Very dissatisfied	that you are engaged in matters which affect you? N/A

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* 10. Please provide any other comments you would like to make about communication and engagement

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* 11. How satisfied are you (service):

	Very satisfied	Fairly satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied	N/A
with the knowledge of the MMO staff you deal with?	with the knowledge of the MMO staff you deal with? Very satisfied	with the knowledge of the MMO staff you deal with? Fairly satisfied	with the knowledge of the MMO staff you deal with? Neither satisfied nor dissatisfied	with the knowledge of the MMO staff you deal with? Fairly dissatisfied	with the knowledge of the MMO staff you deal with? Very dissatisfied	with the knowledge of the MMO staff you deal with? N/A
with the attitude, politeness and general customer service skills of our staff members?	with the attitude, politeness and general customer service skills of our staff members? Very satisfied	with the attitude, politeness and general customer service skills of our staff members? Fairly satisfied	with the attitude, politeness and general customer service skills of our staff members? Neither satisfied nor dissatisfied	with the attitude, politeness and general customer service skills of our staff members? Fairly dissatisfied	with the attitude, politeness and general customer service skills of our staff members? Very dissatisfied	with the attitude, politeness and general customer service skills of our staff members? N/A
with the processes followed by the MMO in dealing with your requests?	with the processes followed by the MMO in dealing with your requests? Very satisfied	with the processes followed by the MMO in dealing with your requests? Fairly satisfied	with the processes followed by the MMO in dealing with your requests? Neither satisfied nor dissatisfied	with the processes followed by the MMO in dealing with your requests? Fairly dissatisfied	with the processes followed by the MMO in dealing with your requests? Very dissatisfied	with the processes followed by the MMO in dealing with your requests? N/A
that our staff members keep you informed at various stages when dealing with your requests?	that our staff members keep you informed at various stages when dealing with your requests? Very satisfied	that our staff members keep you informed at various stages when dealing with your requests? Fairly satisfied	that our staff members keep you informed at various stages when dealing with your requests? Neither satisfied nor dissatisfied	that our staff members keep you informed at various stages when dealing with your requests? Fairly dissatisfied	that our staff members keep you informed at various stages when dealing with your requests? Very dissatisfied	that our staff members keep you informed at various stages when dealing with your requests? N/A
with the overall service provided by the MMO?	with the overall service provided by the MMO? Very satisfied	with the overall service provided by the MMO? Fairly satisfied	with the overall service provided by the MMO? Neither satisfied nor dissatisfied	with the overall service provided by the MMO? Fairly dissatisfied	with the overall service provided by the MMO? Very dissatisfied	with the overall service provided by the MMO? N/A

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* 12. Please provide any other comments you would like to make about the service provided by the MMO

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* 13. Overall, how would you rate your level of satisfaction with the MMO (where 1 is not at all satisfied and 10 is extremely satisfied)

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* 14. Please provide any other comments you would like to make about the format or structure of this survey.

Thank you for completing the information above which will help us improve our services.

We would now like to find out a little about you as the person completing this survey. This will help us tailor our communications to meet your needs and assist us in further understanding our customers and stakeholders.

However, all of these questions are optional and you may prefer to simply click the complete survey box below.

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* 15. What is your gender?

Male

Female

Prefer not to say

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* 16. What is your age range?

Under 18

18 - 24

25 - 34

35 - 44

45 - 54

55 - 64

Over 65

Prefer not to say

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* 17. What is the highest level of education you have completed?

No schooling completed

Nursery school

Primary School

High school

College

Trade, technical or vocational training

Associate degree

Bachelor’s degree

Master’s degree

Professional degree

Doctorate degree

Prefer not to say

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* 18. What is your employment status?

Employed

Self-employed

Homemaker

Other

Prefer not to say

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* 19. What is your preferred channel of communication to contact the MMO?

Letter

Telephone

In person

Twitter

Facebook

Other (please specify)

Thank you for taking the time to complete this survey. We really appreciate your feedback.