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Marine Management Organisation (MMO) Satisfaction Survey

1.Please tell us how you were made aware of this survey.(Required.)
2.Please select the category that best describes you as our customer.(Required.)
3.Please confirm if you are responding on the basis of having received a service directly from the MMO?(Required.)
4.Please tell us the region of England in which you are based (as the individual completing this survey).
5.Please tell us the MMO office you deal with most.
6.Please indicate below the principal area of the MMO you have dealt with. Please select one only area and base your answers on your experience of that area. If you feel there are other MMO areas you have significant dealings with please list them in the free format box at the end of the survey.(Required.)
7.How satisfied are you (general):(Required.)
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
N/A
with your understanding of the MMO’s responsibilities and what it does?
that the MMO is enabling sustainable development in our seas?
that we understand the challenges you face and/or your point of view?
that you have access to the evidence we use when decisions are taken that interest you?
that the MMO represents value for money from a public spending perspective?
8.Please provide any other comments you would like to make about the MMO generally
9.How satisfied are you (communication and engagement):(Required.)
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
N/A
with the communications you have with the MMO?
with your engagement in the marine planning process?
that you are engaged in matters which affect you?
10.Please provide any other comments you would like to make about communication and engagement
11.How satisfied are you (service):(Required.)
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
N/A
with the knowledge of the MMO staff you deal with?
with the attitude, politeness and general customer service skills of our staff members?
with the processes followed by the MMO in dealing with your requests?
that our staff members keep you informed at various stages when dealing with your requests?
with the overall service provided by the MMO?
12.Please provide any other comments you would like to make about the service provided by the MMO
13.Overall, how would you rate your level of satisfaction with the MMO (where 1 is not at all satisfied and 10 is extremely satisfied)
1
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5
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9
10
14.Please provide any other comments you would like to make about the format or structure of this survey.
Thank you for completing the information above which will help us improve our services.

We would now like to find out a little about you as the person completing this survey. This will help us tailor our communications to meet your needs and assist us in further understanding our customers and stakeholders.

However, all of these questions are optional and you may prefer to simply click the complete survey box below.
15.What is your gender?
16.What is your age range?
17.What is the highest level of education you have completed?
18.What is your employment status?
19.What is your preferred channel of communication to contact the MMO?
Thank you for taking the time to complete this survey. We really appreciate your feedback.