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CTM Porter Services - Patient Satisfaction Survey
1.
Which of these best describes you?
Female
Male
Prefer not to say
Something else
2.
What is your age?
16 and under
17 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 to 74
75 or older
3.
Which University Hospital Site are you visiting/staying in?
Prince Charles Hospital
Royal Glamorgan Hospital
Ysbyty Cwm Cynon
Ysbyty Cwm Rhondda
Pinewood House
Ysbyty George Thomas
Princess of Wales Hospital
Glanrhyd Hospital (Angelton Clinic)
Maesteg Hospital
Dewi Sant
Glan Yr Afon (Quarella Road, Bridgend)
4.
Please identify your ward below:
A
B
C
D
PICU
ST DAVIDS
ECU
ITU
HDU
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
SEREN
CDU
35
Childrens
A&E
Cambrian Ward (YGT)
Fern Hill Ward (YGT)
SRU (YGT)
L M Day Unit (YGT)
AMU
ICU
YBwthyn (POW)
SSU
PPU
Discharge
Llynfi Ward
CAMHS
Coity Clinic
5.
Did the porter services staff introduce themselves in a polite, friendly and professional manner?
Yes
No
6.
Did the porter services staff put you at ease during your interaction?
Yes
No
7.
Was the porter services staff ID badge(s) clearly visible?
Yes
No
8.
If you made the request to porter services yourself, was your request dealt with in a polite, professional and timely manner?
Yes
No
Not Applicable
9.
If you had a wheelchair transfer, was the wheelchair comfortable and in good condition?
Yes
No
Not Applicable
10.
If you were transferred on a bed or trolley, was the transfer comfortable?
Yes
No
Not Applicable
11.
Did the porter services staff make every effort to maintain your privacy and dignity throughout the transfer?
Yes
No
Not Applicable
12.
Were you taken to the correct department or ward by our porter services staff?
Yes
No
Not Applicable
13.
Did the porter services staff leave you unattended at any time?
Yes
No
14.
Did you have overall satisfaction with the porter services you received?
Yes
No
15.
Feedback is important to us. Please leave comments below or use this space to explain your answers, if applicable. (N.B. do not include names of staff or any other personal identifiable information)
