LUAMS patient satisfaction survey on service

LUAMS is a  service commissioned by Liverpool Clinical Commissioning Group (CCG). We are constantly striving to improve our service and would appreciate you taking a few minutes to complete this survey. 

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1. Was the service fully explained to you when you were introduced to LUAMS? 

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2. How easy is to obtain your prescription for urology products from LUAMS?

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3. How easy is it to contact the service if you need to?

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4. Are your queries dealt with efficiently?

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5. Do the telephone advisors appear interested in your needs?

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6. Have you been made aware that you have a choice regarding who dispenses and delivers the products on your prescription?

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7. When ordering your prescription, are you asked about the products you already have at home? This is called a 'stock check'

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8. Have you been offered a review of your urology products with a nurse in a clinic or at home?

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9. Are your urology products currently meeting your needs?

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10. Do you think LUAMS has improved your overall experience in ordering and supporting you with your urology products?

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11. How satisfied are you with the LUAMS service overall?

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12. If you are unhappy with any aspect of the service that you have received then please provide more details.

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13. Do you have any suggestions on how we could improve the service?

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14. Month of Survey