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Liverpool Urology Appliance Management Service - Patient Feedback

LUAMS patient satisfaction survey on service

LUAMS is a  service commissioned by Liverpool Clinical Commissioning Group (CCG). We are constantly striving to improve our service and would appreciate you taking a few minutes to complete this survey. 
1.Was the service fully explained to you when you were introduced to LUAMS? (Required.)
2.How easy is to obtain your prescription for urology products from LUAMS?(Required.)
3.How easy is it to contact the service if you need to?(Required.)
4.Are your queries dealt with efficiently?(Required.)
5.Do the telephone advisors appear interested in your needs?(Required.)
6.Have you been made aware that you have a choice regarding who dispenses and delivers the products on your prescription?(Required.)
7.When ordering your prescription, are you asked about the products you already have at home? This is called a 'stock check'(Required.)
8.Have you been offered a review of your urology products with a nurse in a clinic or at home?(Required.)
9.Are your urology products currently meeting your needs?(Required.)
10.Do you think LUAMS has improved your overall experience in ordering and supporting you with your urology products?(Required.)
11.How satisfied are you with the LUAMS service overall?(Required.)
12.If you are unhappy with any aspect of the service that you have received then please provide more details.
13.Do you have any suggestions on how we could improve the service?
14.Month of Survey
Current Progress,
0 of 14 answered