00.PL.09 Treating Customers Fairly Assessment

Treating Customers Fairly Assessment Quiz

Please be advised you are required to achieve an 80% pass to successfully complete this assessment.

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1. Name? (Required.)

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2. Does treating customers fairly mean that we give customers the highest level of service possible at the lowest possible price? (Required.)

Yes

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3. If we don't have a product that is suitable for the customer, does TCF require us to come up with a new one, or modify an existing one, that is more suitable for the customer? (Required.)

Yes

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4. If we use common sense and transparency when dealing with our customers, do we need management systems and team meetings devoted to the issue? (Required.)

Yes

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5. Why does TCF weaken the case for 'Buyer Beware'? (Required.)

The customer is no longer responsible for their decisions

The provider is responsible for ensuring that the customer has appropriate understanding or information

Both of the above

None of the above

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6. How can firms ensure they treat customers fairly? (Required.)

Providing customers with what they have paid for

Not taking advantage of customer ignorance

Ensuring clarity in all customer dealings

All of the above

None of the above

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7. Which of the following are examples of treating customers fairly? (select 2 answers) (Required.)

New products are approved by the FCA

Products should perform as customers have been led to expect

Rectification must be offered for every complaint

Advice to customers should take into account their circumstances

None of the above

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8. TCF requires you to honour all...? (Required.)

Unspoken expectations of the customer

Explicit promises made to the customer

Both of the above

None of the above

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9. What does the term 'conduct risk' mean? (Required.)

The risk of a firm failing to comply with the rules stated in the FCA’s handbook

The likelihood of a firm ignoring one of the high-level regulations

The chance of a consumer failing to make a justified complaint against a regulated firm

The risk that a firm’s behaviour will result in poor outcomes for its customers

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10. Which of the following statements are true in relation to TCF? (Required.)

The fairness of a contract with a client is largely determined by whether it is legal

Risk should be given prominence equal to rewards in promotions

Both of the above

None of the above

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11. Which of the statements meets the expectations of TCF? (Required.)

A firm making little or no profit

A firm charging excessive profits, but doing so openly

A firm acting with integrity, competence and diligence

None of the above

00.PL.09 Treating Customers Fairly Assessment

Treating Customers Fairly Assessment Quiz

Question Title

* 1. Name? (Required.)

Question Title

* 2. Does treating customers fairly mean that we give customers the highest level of service possible at the lowest possible price? (Required.)

Question Title

* 3. If we don't have a product that is suitable for the customer, does TCF require us to come up with a new one, or modify an existing one, that is more suitable for the customer? (Required.)

Question Title

* 4. If we use common sense and transparency when dealing with our customers, do we need management systems and team meetings devoted to the issue? (Required.)

Question Title

* 5. Why does TCF weaken the case for 'Buyer Beware'? (Required.)

Question Title

* 6. How can firms ensure they treat customers fairly? (Required.)

Question Title

* 7. Which of the following are examples of treating customers fairly? (select 2 answers) (Required.)

Question Title

* 8. TCF requires you to honour all...? (Required.)

Question Title

* 9. What does the term 'conduct risk' mean? (Required.)

Question Title

* 10. Which of the following statements are true in relation to TCF? (Required.)

Question Title

* 11. Which of the statements meets the expectations of TCF? (Required.)

1. Name? (Required.)

2. Does treating customers fairly mean that we give customers the highest level of service possible at the lowest possible price? (Required.)

3. If we don't have a product that is suitable for the customer, does TCF require us to come up with a new one, or modify an existing one, that is more suitable for the customer? (Required.)

4. If we use common sense and transparency when dealing with our customers, do we need management systems and team meetings devoted to the issue? (Required.)

5. Why does TCF weaken the case for 'Buyer Beware'? (Required.)

6. How can firms ensure they treat customers fairly? (Required.)

7. Which of the following are examples of treating customers fairly? (select 2 answers) (Required.)

8. TCF requires you to honour all...? (Required.)

9. What does the term 'conduct risk' mean? (Required.)

10. Which of the following statements are true in relation to TCF? (Required.)

11. Which of the statements meets the expectations of TCF? (Required.)