Repair service survey

Your views and opinions matter to us
Please take 2 minutes to complete this survey and share your views with us!

We’d really like to hear about how the experience was for you and whether our repair service lived up to your expectations; this allows us to check that along with our contractors, we are doing our best for you and gives you the chance to let us know how we can make things better.

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* 1. Before we talk about your repair. Taking everything into account, how satisfied or dissatisfied are you with....

	Very satisfied	Fairly satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied	Don't know/no opinion
the overall service provided to you by your landlord?	the overall service provided to you by your landlord? Very satisfied	the overall service provided to you by your landlord? Fairly satisfied	the overall service provided to you by your landlord? Neither satisfied nor dissatisfied	the overall service provided to you by your landlord? Fairly dissatisfied	the overall service provided to you by your landlord? Very dissatisfied	the overall service provided to you by your landlord? Don't know/no opinion
the quality of your home?	the quality of your home? Very satisfied	the quality of your home? Fairly satisfied	the quality of your home? Neither satisfied nor dissatisfied	the quality of your home? Fairly dissatisfied	the quality of your home? Very dissatisfied	the quality of your home? Don't know/no opinion
(based on this repair) the repairs and maintenance service provided by your landlord?	(based on this repair) the repairs and maintenance service provided by your landlord? Very satisfied	(based on this repair) the repairs and maintenance service provided by your landlord? Fairly satisfied	(based on this repair) the repairs and maintenance service provided by your landlord? Neither satisfied nor dissatisfied	(based on this repair) the repairs and maintenance service provided by your landlord? Fairly dissatisfied	(based on this repair) the repairs and maintenance service provided by your landlord? Very dissatisfied	(based on this repair) the repairs and maintenance service provided by your landlord? Don't know/no opinion

How can we increase your levels of satisfaction?

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* 2. Are you a Caledonia or Cordale tenant?

Caledonia

Cordale

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* 3. If you have it, please enter your 7 digit repair reference:

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* 4. Which contractor carried out the repair?

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* 5. How would you describe the type of repair you required?

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* 6. How satisfied or dissatisfied were you with the following elements from the contractor?

	Very satisfied	Fairly satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied
Their communication to confirm the appointment	Their communication to confirm the appointment Very satisfied	Their communication to confirm the appointment Fairly satisfied	Their communication to confirm the appointment Neither satisfied nor dissatisfied	Their communication to confirm the appointment Fairly dissatisfied	Their communication to confirm the appointment Very dissatisfied
The time taken before work started	The time taken before work started Very satisfied	The time taken before work started Fairly satisfied	The time taken before work started Neither satisfied nor dissatisfied	The time taken before work started Fairly dissatisfied	The time taken before work started Very dissatisfied
Whether they arrived at the agreed time	Whether they arrived at the agreed time Very satisfied	Whether they arrived at the agreed time Fairly satisfied	Whether they arrived at the agreed time Neither satisfied nor dissatisfied	Whether they arrived at the agreed time Fairly dissatisfied	Whether they arrived at the agreed time Very dissatisfied
The speed at which the work was done	The speed at which the work was done Very satisfied	The speed at which the work was done Fairly satisfied	The speed at which the work was done Neither satisfied nor dissatisfied	The speed at which the work was done Fairly dissatisfied	The speed at which the work was done Very dissatisfied
Their friendliness, behaviour and tidiness	Their friendliness, behaviour and tidiness Very satisfied	Their friendliness, behaviour and tidiness Fairly satisfied	Their friendliness, behaviour and tidiness Neither satisfied nor dissatisfied	Their friendliness, behaviour and tidiness Fairly dissatisfied	Their friendliness, behaviour and tidiness Very dissatisfied
The quality of the repair	The quality of the repair Very satisfied	The quality of the repair Fairly satisfied	The quality of the repair Neither satisfied nor dissatisfied	The quality of the repair Fairly dissatisfied	The quality of the repair Very dissatisfied
That the work was done right first time	That the work was done right first time Very satisfied	That the work was done right first time Fairly satisfied	That the work was done right first time Neither satisfied nor dissatisfied	That the work was done right first time Fairly dissatisfied	That the work was done right first time Very dissatisfied

How could we improve the experience you had?

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* 7. Contact request

If you are NOT happy with any aspect of this repair and would like us to contact you, please tick this box

Please enter in your name and contact number for us to call you back on to discuss.

Data Protection
We treat all information provided on this form as confidential and in compliance with Data Protection laws. We will use the information we gather to help us identify any aspects of our service that may need improvement. We analyse all feedback and publish statistics relating to satisfaction but in doing so do not identify individual respondents. You have certain rights under Data Protection laws. These are described in our Privacy Notice.