My company's customer programmes often get stalled, delayed or dropped before they fully deliver
My company's customer programmes often get stalled, delayed or dropped before they fully deliver Completely disagree
My company's customer programmes often get stalled, delayed or dropped before they fully deliver Somewhat disagree
My company's customer programmes often get stalled, delayed or dropped before they fully deliver Neither agree nor disagree
My company's customer programmes often get stalled, delayed or dropped before they fully deliver Somewhat agree
My company's customer programmes often get stalled, delayed or dropped before they fully deliver Completely agree
My company has too much of a “numbers focus” on product sales, not the customers who buy them
My company has too much of a “numbers focus” on product sales, not the customers who buy them Completely disagree
My company has too much of a “numbers focus” on product sales, not the customers who buy them Somewhat disagree
My company has too much of a “numbers focus” on product sales, not the customers who buy them Neither agree nor disagree
My company has too much of a “numbers focus” on product sales, not the customers who buy them Somewhat agree
My company has too much of a “numbers focus” on product sales, not the customers who buy them Completely agree
My company has constant changes in strategy and turnover of senior sponsors
My company has constant changes in strategy and turnover of senior sponsors Completely disagree
My company has constant changes in strategy and turnover of senior sponsors Somewhat disagree
My company has constant changes in strategy and turnover of senior sponsors Neither agree nor disagree
My company has constant changes in strategy and turnover of senior sponsors Somewhat agree
My company has constant changes in strategy and turnover of senior sponsors Completely agree
My company isn’t clear about which markets / sectors to target & develop; we waste effort on off-target opportunities
My company isn’t clear about which markets / sectors to target & develop; we waste effort on off-target opportunities Completely disagree
My company isn’t clear about which markets / sectors to target & develop; we waste effort on off-target opportunities Somewhat disagree
My company isn’t clear about which markets / sectors to target & develop; we waste effort on off-target opportunities Neither agree nor disagree
My company isn’t clear about which markets / sectors to target & develop; we waste effort on off-target opportunities Somewhat agree
My company isn’t clear about which markets / sectors to target & develop; we waste effort on off-target opportunities Completely agree
My company is organised in silos; customer programmes are championed by functions so find it hard to influence other parts of the business
My company is organised in silos; customer programmes are championed by functions so find it hard to influence other parts of the business Completely disagree
My company is organised in silos; customer programmes are championed by functions so find it hard to influence other parts of the business Somewhat disagree
My company is organised in silos; customer programmes are championed by functions so find it hard to influence other parts of the business Neither agree nor disagree
My company is organised in silos; customer programmes are championed by functions so find it hard to influence other parts of the business Somewhat agree
My company is organised in silos; customer programmes are championed by functions so find it hard to influence other parts of the business Completely agree
My company has an over-reliance on IT to deliver change, with consequent poor people engagement
My company has an over-reliance on IT to deliver change, with consequent poor people engagement Completely disagree
My company has an over-reliance on IT to deliver change, with consequent poor people engagement Somewhat disagree
My company has an over-reliance on IT to deliver change, with consequent poor people engagement Neither agree nor disagree
My company has an over-reliance on IT to deliver change, with consequent poor people engagement Somewhat agree
My company has an over-reliance on IT to deliver change, with consequent poor people engagement Completely agree
My company is being left behind in the digital / social / AI revolution and vs. the digital sophistication of our customers
My company is being left behind in the digital / social / AI revolution and vs. the digital sophistication of our customers Completely disagree
My company is being left behind in the digital / social / AI revolution and vs. the digital sophistication of our customers Somewhat disagree
My company is being left behind in the digital / social / AI revolution and vs. the digital sophistication of our customers Neither agree nor disagree
My company is being left behind in the digital / social / AI revolution and vs. the digital sophistication of our customers Somewhat agree
My company is being left behind in the digital / social / AI revolution and vs. the digital sophistication of our customers Completely agree
My company hasn’t mapped the multi-channel customer journey or isn’t managing it well
My company hasn’t mapped the multi-channel customer journey or isn’t managing it well Completely disagree
My company hasn’t mapped the multi-channel customer journey or isn’t managing it well Somewhat disagree
My company hasn’t mapped the multi-channel customer journey or isn’t managing it well Neither agree nor disagree
My company hasn’t mapped the multi-channel customer journey or isn’t managing it well Somewhat agree
My company hasn’t mapped the multi-channel customer journey or isn’t managing it well Completely agree
My company has IT tools, capabilities or infrastructure that are either out-of-date or not being used effectively
My company has IT tools, capabilities or infrastructure that are either out-of-date or not being used effectively Completely disagree
My company has IT tools, capabilities or infrastructure that are either out-of-date or not being used effectively Somewhat disagree
My company has IT tools, capabilities or infrastructure that are either out-of-date or not being used effectively Neither agree nor disagree
My company has IT tools, capabilities or infrastructure that are either out-of-date or not being used effectively Somewhat agree
My company has IT tools, capabilities or infrastructure that are either out-of-date or not being used effectively Completely agree
My company hires & develops staff for technical skills rather than attitude & broader commercial ability to be trusted advisors
My company hires & develops staff for technical skills rather than attitude & broader commercial ability to be trusted advisors Completely disagree
My company hires & develops staff for technical skills rather than attitude & broader commercial ability to be trusted advisors Somewhat disagree
My company hires & develops staff for technical skills rather than attitude & broader commercial ability to be trusted advisors Neither agree nor disagree
My company hires & develops staff for technical skills rather than attitude & broader commercial ability to be trusted advisors Somewhat agree
My company hires & develops staff for technical skills rather than attitude & broader commercial ability to be trusted advisors Completely agree