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NIE Networks Customer Survey (Connections)
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1.
Customer type
(Required.)
Domestic – new
Domestic – alteration
Business – new
Business – multi site
Business – alteration / load increase
Renewable
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2.
On a scale of 1 – 10, with 10 being ‘extremely easy’, how easy did you find the application process?
(Required.)
Extremely difficult 1
2
3
4
5
6
7
8
9
Extremely easy 10
Extremely difficult 1
2
3
4
5
6
7
8
9
Extremely easy 10
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3.
On a scale of 1 – 10, with 10 being ‘extremely easy’, how easy was it to understand your quotation?
(Required.)
Extremely difficult 1
2
3
4
5
6
7
8
9
Extremely easy 10
Extremely difficult 1
2
3
4
5
6
7
8
9
Extremely easy 10
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4.
On a scale of 1 – 10, with 10 being ‘most satisfied’, how satisfied were you with:
(Required.)
Extremely dissatisfied 1
2
3
4
5
6
7
8
9
Extremely satisfied 10
N/A
Information around preparing your site for the installation of the cables (if applicable)
Extremely dissatisfied 1
2
3
4
5
6
7
8
9
Extremely satisfied 10
N/A
Timeliness of NIE Networks and our contractors, for example arriving on site, completing the job on time
Extremely dissatisfied 1
2
3
4
5
6
7
8
9
Extremely satisfied 10
N/A
Workmanship of NIE Networks and our contractors
Extremely dissatisfied 1
2
3
4
5
6
7
8
9
Extremely satisfied 10
N/A
The condition of the site after the connections work was completed
Extremely dissatisfied 1
2
3
4
5
6
7
8
9
Extremely satisfied 10
N/A
Attitude and professionalism of NIE Networks and our contractors
Extremely dissatisfied 1
2
3
4
5
6
7
8
9
Extremely satisfied 10
N/A
