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Running Incident details collection of Non-acceptance of relay calls
1.
Thanks for reporting the problem you have experienced. What was the date of the incident?
Date / Time
Date
January
February
March
April
May
June
July
August
September
October
November
December
1900
1901
1902
1903
1904
1905
1906
1907
1908
1909
1910
1911
1912
1913
1914
1915
1916
Su
Sunday
Mo
Monday
Tu
Tuesday
We
Wednesday
Th
Thursday
Fr
Friday
Sa
Saturday
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
2.
Who were you trying to contact
My GP (Doctor)
Dentist
A hospital
Another part of the NHS
my bank
A large public company
A local tradesman
My local council
A Government Agency
Other (please specify)
3.
What is the name of the organisation you were trying to contact?
4.
Who were you trying to contact or talking to when the incident occurred?
Switchboard operator or receptionist
Administrator
Medical professional
Tradesman
Advisor
Other (please specify)
5.
Name of the person you were speaking to if known
6.
What Town is the organisation in?
7.
What were you trying to do?
8.
What kind of Account or service was this about?
9.
What should this service have provided to help you communicate properly and avoid this difficulty?
10.
What happened?
11.
Is this the first time this has happened?
Yes
No it has happened up to 5 times before
No it has happened between 6 and 10 times before
It has happened more than 10 times before
It happens all the time
12.
How did it impact you?
13.
What did you have to do as a result?
14.
Did you complain at the time?
Yes
No
I complained on a different occassion
15.
How did the other party respond?
16.
Your name
Name
City/Town
ZIP/Postal Code
Email Address
Phone Number
17.
Whatis your preferred contact method?
Phone
Relay UK
Text
Email
VSR
Other (please specify)
18.
The complaints process particularly in the NHS can be quite involved. How would you prefer us to support you?
Make a complaint to the relevant authority on my behalf and send me a copy.
Provide the contact details and suggested email so that I can make the complaint myself.
19.
Thank you for anwering these questions and helping to improve awareness of the needs of people with a hearing loss. We will send you a copy of the email we plan to send on your behalf. Can you please let us know if you have a reply by forwarding a copy and any comments you have regarding the reply to info@UKCoD.org.
If you have any queries or concerns please let us know here. Thanks
Current Progress,
0 of 19 answered