Safe and Inclusive Ferries for All: Customer Experience Survey

Towards a Hate Crime Charter for NorthLink Ferries

NorthLink and Disability Equality Scotland, with support from Transport Scotland’s Ferries Accessibility Fund, are partnering to improve inclusion onboard. We want to have a transport system that is safe and comfortable for everyone to use, and we need transport operators to help us eradicate hate crime on public transport and make everyone feel safe to travel.

An important part of this is making sure that people know how to identify and report any incidents of abuse or hate crime. We all can all play a part. To help us, you can fill in this short survey on your experience travelling with NorthLink to inform this important work.

For the easy read version of this survey, follow this link (opens in new tab) and click 'Download the Easy Read Version' to download the Microsoft Word file. You can complete this and return it via email to alistair@disabilityequality.scot.

Please take a few minutes to answer the following questions as honestly as you can. There are no right or wrong answers, we are just gathering information at this stage. Please remember to click 'Submit' at the end, otherwise your responses will not be recorded. Thank you for your participation.

Question Title

* 1. In general, how worried are you about being a victim of crime because of disability, race, religion, sexual orientation or gender identity?

1 - Not at all worried

2 - Fairly worried

3 - Very worried

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* 2. How worried are you about being a victim of crime when using NorthLink Ferries because of disability, race, religion, sexual orientation or gender identity?

1 - Not at all worried

2 - Fairly worried

3 - Very worried

Question Title

* 3. Thinking about hate crime, how safe do you feel when travelling on the ferry?

1 - Not safe at all

2 - Fairly safe

3 - Completely safe

Question Title

* 4. Do you usually travel alone, or in a group?

Alone

In a group of 1-3

In a group of 3+

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* 5. Have you witnessed or been aware of abuse or hate crime against disabled people, vulnerable or minority groups on a NorthLink service before?

Yes

Maybe

If yes, can you tell us about it? And do you know if the incident was dealt with sufficiently?

Question Title

* 6. How confident are you that you can recognise abuse or hate crime against disabled, vulnerable or minority groups?

1 - Not at all confident

2 - Fairly confident

3 - Completely confident

Question Title

* 7. Would you know how to report a hate crime if you had witnessed something, or been a victim of it?

Yes

Not sure

Question Title

* 8. How confident would you be to report an incident of hate crime in the following situations?:

	1 - Not at all confident	2 - Fairly confident	3 - Completely confident
At my home	At my home 1 - Not at all confident	At my home 2 - Fairly confident	At my home 3 - Completely confident
At the shops	At the shops 1 - Not at all confident	At the shops 2 - Fairly confident	At the shops 3 - Completely confident
On the ferry	On the ferry 1 - Not at all confident	On the ferry 2 - Fairly confident	On the ferry 3 - Completely confident
On the bus	On the bus 1 - Not at all confident	On the bus 2 - Fairly confident	On the bus 3 - Completely confident
On the train	On the train 1 - Not at all confident	On the train 2 - Fairly confident	On the train 3 - Completely confident
At the airport or on a plane	At the airport or on a plane 1 - Not at all confident	At the airport or on a plane 2 - Fairly confident	At the airport or on a plane 3 - Completely confident
At my work	At my work 1 - Not at all confident	At my work 2 - Fairly confident	At my work 3 - Completely confident
In the street	In the street 1 - Not at all confident	In the street 2 - Fairly confident	In the street 3 - Completely confident

Question Title

* 9. Is there anything else that NorthLink could be doing to tackle hate crime on its services? (Either the company as a whole, or its employees on services?)

Yes

If yes, please let us know:

Question Title

* 10. Do you have any of the following conditions which have lasted, or are expected to last at least 12 months? Please tick all that apply:

None

Deaf, deafness, hard of hearing or deafblindness

Blindness or other vision impairment

Physical Disability

Learning Disability

Mental health condition

Long term illness

Prefer not to answer

Other

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* 11. Gender:

Question Title

* 12. Age:

Question Title

* 13. Religion/belief:

Question Title

* 14. What is your sexual orientation?

Question Title

* 15. Please describe your ethnicity:

Thanks again for your participation, and please remember to click 'Submit' below so your responses are recorded.

For more information and resources on how to stay safe, visit The Disability Safety Hub (link opens in new tab). This website was developed by Disability Equality Scotland in partnership with Police Scotland to help you identify hate crime and how to report it.

Your Data
By filling out this survey you agree that we will process your data in line with our Privacy Policy (link opens in new tab). We respect your trust and protect your privacy, and therefore will not share your personal information with third parties. We securely store this date until the end of the project in March 2021.

If you have any questions or change your mind contact Fiach@DisabilityEquality.Scot.