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NPUK Care and Support Services
1.
Please tell us which member(s) of the NPUK Care and Support team you have been in contact within the last 12 months:
Laura Bell - Clinical Nurse Specialist
Louise Metcalfe - Families Officer
Steve Neal - Counselling and Wellbeing Officer
If you have been in contact with another member of the NPUK Team, please tell us here:
2.
How helpful was our team member?
Extremely helpful
Very helpful
Somewhat helpful
Not very helpful
Not at all helpful
3.
How well did our team member answer your question or solve your problem?
Extremely well
Very well
Somewhat well
Not very well
Not at all well
4.
How well did we understand your questions and concerns?
Extremely well
Very well
Somewhat well
Not very well
Not at all well
5.
Did you feel that our team member spent too much time, too little time, or about the right amount of time speaking with you?
Far too much
Too much
The right amount
Too little
Far too little
6.
Overall, how quickly did our team member respond to your requests?
Extremely quickly
Very quickly
Moderately quickly
Slightly quickly
Not at all quickly
7.
Did it take more time, less time, or about what you expected for us to answer your question or resolve your issue?
Less time than I expected
About what I expected
More time than I expected
8.
How often have you used our services?
Extremely often
Very often
Somewhat often
Not very often
Not at all often
9.
Do you find it convenient to contact our team or have you experienced any issues that you would like to tell us about?
10.
How well do our services meet your needs?
Extremely well
Very well
Somewhat well
Not very well
Not at all well
11.
Please tell us how useful the following services are to you:
Clinical Nurse Specialist
Families Officer
Counselling and Wellbeing Officer
Extremely useful
Clinical Nurse Specialist
Families Officer
Counselling and Wellbeing Officer
Very useful
Clinical Nurse Specialist
Families Officer
Counselling and Wellbeing Officer
Somewhat Useful
Clinical Nurse Specialist
Families Officer
Counselling and Wellbeing Officer
Not very useful
Clinical Nurse Specialist
Families Officer
Counselling and Wellbeing Officer
Not at all useful
Clinical Nurse Specialist
Families Officer
Counselling and Wellbeing Officer
12.
Overall, how satisfied or dissatisfied are you with NPUK?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
13.
How strongly would you recommend NPUK?
Extremely strongly
Very strongly
Somewhat strongly
Not very strongly
Not at all strongly
14.
Do you have any other comments, questions, or concerns?
Current Progress,
0 of 14 answered
